I booked a luxury room with twin beds, for 2 adults 2 children 12,13 yrs. Got one small regular room with an extra bed for 1 child. There was no place for a second bed for the second child!
No body knew about the booking which was confirmed by Hotel.com
The only thing is that it is a new Hotel, so it was atleast clean, otherwise it is nothing like what the pictures show. Lift could not be used because of the stink caused by dead rats.