Overall Ratings & Reviews Hampton Inn and Suites Tyler-South

I stay in Tyler every month on business and tried this place. The room was very uncomfortable and frankly it smelled horrible. Terrible pillows on the bed but the room was very spacious with plenty of area to work. Decent gym as well.

We did not receive cleaning service any of the days we were there and had to go get our own towels to exchange. Blood spot on bedspread! Pool filthy and hot tub on whole time. Chairs in breakfast area were damaged and in need of repair. Obvious damage in carpeting from bleach. The room attendants were non existent and seemed to walk by the mess in the hallways

THE BEST HOTEL I EVER STAYED IN, LIKE LITERALLY YOU DON’T HAVE TO COME DOWN TO THE FRONT DESK YOU JUST TEXT THE NUMBER IN YOUR PHONE AND THEY WILL BRING IT UP. BREAKFAST IS A +, THE STAFF AND WORKERS ARE PHENOMENAL, A lot OF SHOPPING CENTERS ALL NEXT DOOR TO THE HOTEL INCLUDING RESTAURANTS

The staff were incredible. They were so kind. Every time I was leaving or coming back the lady at the front desk was checking on me. I was visiting from out of town to see family and had a lot going on and she made sure my stay there was perfect. I highly recommend this hotel if you’re in Tyler, TX.

Good

Nice & quiet.

I had a great stay. The hotel was comfortable and my room was great. The complimentary breakfast was great offering hot cereal (oatmeal and cream of wheat) in addition to the egg, meat, breakfast potatoes, and waffles. They replenished quickly when items ran low or out! I will stay here again.

⭐⭐⭐⭐⭐ We checked in on 7/3 and was warmly greeted by a very kind and energetic lady at the front desk, who I believe was the manager. She made us feel welcome right away and gave us our room keys with a big smile. When we got to our room, we noticed the AC wasn’t working. I usually don’t like to complain, but I knew we wouldn’t be able to sleep comfortably without it. I went back to the front desk, and without hesitation, both the manager and a young man immediately said, “We’ll definitely take care of this for you,we want you to be happy.” I was genuinely impressed by how fast they responded and how eager they were to resolve the issue. Housekeeping was also incredibly friendly throughout our stay. The level of customer service here is among the best I’ve experienced. I wish I had gotten both of their names to personally recognize them, but they truly went above and beyond.

My stay was amazingly peaceful and safe. Thanks 😊

Pool area not clean and ALL the swim towels were soaked. My room needed vacuumed found trash and change on the floor. Had to call to get body wash refilled it was empty. We had 3 people and only 2 towels. Needed a bandaid for my grandson who cut his foot in the room and front desk seemed awkward and finally gave me a tiny bandaid. So we had to go buy some. I travel a lot for work and we always stay with this hotel chain in Arkansas. Never an issue and always clean. I was a bit disappointed. 😟

I arrived to check in around 10pm or after. Check in went smoothly. Approaching the elevators they were dirty. When I arrived to the second floor the carpet was dirty and there was trash sitting outside the rooms on the floor. When I my room it was not pleasant the lamp shade was dirty, the shower was dirty and the towels had hair all on them. It was so late and I was so tired. I knew I would not be able to receive housekeeping and I was too tired to switch rooms to switch rooms with my 2 year old daughter. There was dust on the tv and the shelves where the towels were located was dirty as well. On Saturday I spoke with the Manager on dirty and she assured me that I was on the list for housekeeping. I made sure I did not have my do not disturb sign outside my door. When I arrived back at the facility from visiting with family. My room was dirty, my sheets were not changed on the bed and I had no clean towels to shower me or my baby with. I was furious. I spoke with someone at the front desk after calling several times and was able to get fresh towels. I asked the receptionist how did my room get missed when he the front desk person assured me that it would be cleaned. He said ma’am I’m not sure, the manager worked this morning so you would have spoken to her but I will be sure to let her know in the morning when she gets here. So out of the 3 nights stay, my room was not cleaned at all. Now I see why the dust, lampshade and shower looked the way it did. My stay was terrible!

Nice Bathroom

It was a nice stay. Room area other areas were clean. Breakfast better then most places I have been. Actual variety that was diffrent daily. Bed was ok. Previous hotel places I have been bed was more comfortable.

Not a single staff member was friendly or welcoming. The bathroom couldn’t have been cleaned with the number of hairs I found on the floor and shower walls. Yuck!

It went well and no problems or surprises

Not enough bath towels and the conditioner was empty in the bathroom plus we had issues with the wifi and we asked the front desk and they said they were working on it. Other than that it was decent but i expected better so maybe thats my fault.

Very clean hotel. Staff was very kind and helpful.

Mold alert for anyone who has asthma. There’s some hidden water damage mold somewhere around room 314. Nothing gives me asthma attacks except for specific types mold related to long term water damage or leaks. Dozens or more hotels and Airbnbs and it has only happened to me on 4 occasions so it’s not a guess, it’s not paranoia. I’ll be making a report to the hotel, an employee did tell me they’ve had to replace the bathtub caulking quite often. I only wrote this review in case a vulnerable person sees it and can make a good decision. If you have an asthmatic in your group please don’t stay here. Luckily I was only in the room to sleep and as soon as I walked outside my asthma cleared up but when I was in the room even my inhaler wouldn’t stop it. It’s like a choking sensation when there’s direct exposure. If any employee sees this and thinks they’ve been sickly since taking this job you need to leave unless they remediate and get a clear test of the air. The hotel is so great otherwise, honestly. I loved it until I woke up with asthma after 7 hours of sleep. I really hope they get it tested and fixed by mold experts.

Excellent Customer Service!! Rooms very clean. Will definitely be going back.

Room smellls like pets & dirty locker room . The air conditioning unit was loud , making a constant ice churning noise & made it hard to relax w/ the distraction. The restroom was clean & the bed was a comfortable sleep.