Overall Ratings & Reviews Shangri-La Resort, Shangri-La

The amazing staff more than made up for the hotel’s aged look and feel. I really had a very comfortable and happy time staying in the hotel that could surely do with a makeover.

I traveled around the world a lot and have stayed in many 5 stars hotel. This was not even closed to that.

In general the hotel is good, location and staff especially. The two areas that require some sort of improvement are room air-conditioning and the quality of available food, especially breakfast, both very disappointing.

Awesome (and expensive) property. Staff was exceptionally helpful. Great property to stay on at least one trip to Shangri-La.

Beautiful hotel, excellent food options and wonderful staff.

Comfortable room, friendly staff. There is an oxygen room for guest who have high attitude sickness To rest. The Chinese restaurant serve nice food and with reasonable price. My husband was having high attitude sickness, the hotel staff was so nice to offer him porridge and milk to help him feel better.

Highly recommend for a stay at Shangri-la. Great location and I would stay there again anytime.

It is so comfortable to stay there and the breakfast is very delicious.

Fantastic property, as to be expected of a Shang. Comfortable room, knowledgeable and friendly staff, and great breakfast spread. Nothing to complain about. You pay for what you get, no unpleasant surprise and this is certainly well within our expectation. We wandered around the hotel vicinity, within 5 mins walk, discovered a local market around the corner that is truly fascinating, If you have 1 hour to spare, worth exploring!

We had a really wonderful stay. The hotel is mmaculately clean and beautiful. The staff were really helpful and efficient.

Good location and short walk to the old town. Room was clean and well maintained. It was also a nice touch that the room came with a humidifier as the air was rather dry in Shangri-La. Service was good except during breakfast when we had to try a few times to get the staff attention as they were all busy clearing tables (possibly rushing for lunch prep since we were down for breakfast later).

I believe it's the best hotel in Shangrila. The service is good, hotel is very beautiful, room is very good, clean. You won't find other hotel like Hylandia in Shangrila

Hotel is pretty big n nicely renovated but very short of staff, walked into hotel with no bell captain service, only one staff manning reception desk

Checked in and out fast and seamless. Friendly and courteous staff. The decorations and designs of the hotel unique and befitting of the region it is located. The heating facility in the room brought much comfort in this cold region. Complimentary breakfast though had limited choice was quite good and delicious. Plentiful surrounding amenities and quite easy to hail a taxi to area of interest.

We stayed at Hylandia for 2 days in Jan and enjoyed our stay there very much. A cosy and comfortable stay at hotel matters a lot at high altitude and freezing weather and Hylandia has definitely exceeded our expectation. I love the artistic decoration throughout every corner of the hotel including the lobby, lounge, corridor and interior design of the hotel room. The buffet meal and hotpot dinner being served in the hotel was great and being offered at a very reasonable price. Our departing flight from Diqing was in late evening and the hotel kindly accommodated a late checkout and offered free transfer to the airport. Would definitely recommend Hylandia if anyone want to stay in the Shangrila downtown area where it is close to the DuKeZong ancient town and Songzanlin temple (around 15 min car ride).

Overall condition is good, but, not a up to date hotel, opened since 2015, but facility is considered old. Need some effort to bring up the facility. Bath tub also not working.

This is a very premium Shangri-La experience in Shangri-La. Love the stay of this hotel. This hotel is also located at a strategic location.

Good quality and service

到香格里拉当然一定要入住香格里拉大酒店啦！！ 果然五星级的酒店服务超棒，当初自己在订房的时候疏忽订到了吸烟房，当下打电话与酒店联系的时候麻烦他们帮我备注有更改成非吸烟房，结果入住当天才知道当天满房，所以帮我们升等到亲子的非吸烟房，而且房间还特地放了一个帐篷，小孩开心极了，晚上挑战自己一个人入睡成功，爸爸妈妈也难得一觉好眠。谢谢酒店的贴心

來到香格里拉怎能不住一下香格里拉😂 總體來說，服務很好，特意安排了送機。 一進門就聞到了熟悉的味道，reception跟客房還是喜歡的感覺。可惜的是，本來想在去機場前在餐廳隨便吃點東西。結果點餐後幾乎一個小時中廚都還沒出餐，追問之下告知還要再等差不多一個小時。一怒之下，在酒店隔壁的蒼蠅小館28塊解決問題。