Overall Ratings & Reviews Hoi An Garden Palace & Spa

Phòng rộng rãi, nhân viên thân thiện

khách sạn sạch sẽ, đẹp, bể bơi chuẩn, buffet sáng ngon, nhân viên thân thiện

Khách sạn rất đẹp, nhân viên thân thiện

Phòng ốc sạch sẽ, hồ bơi đẹp, tiện nghi

Một nơi lưu trú tuyệt vời. Không gian rất riêng tư và thoải mái. Nhân viên thân thiện, hiếu khách.

Room service is excellent, location is great, room is clean.

Luxury, clean, beautiful hotel. The receptionist is enthusiastic and cheerful

Service quality is good, restaurant staff is enthusiastic. The evening shift has a super cute security guard. The bedroom is fine. The hotel's old-fashioned architecture is very interesting. Recommend

Hotel view is satisfactory, breakfast is good. Should check the wifi on the 4th floor, difficult to access and unstable. Friendly and polite staff.

Great. Dedicated staff

Everything ok except the floor is not clean yet! Have a chance to come back next time!

Night sleep is not quiet! I am in P104 but the next room (p.102) always has noise even if the room is empty. feeling so scared.

The hotel is too lovely, the staff is dedicated, hospitable

The staff here is very enthusiastic about guiding everything here, the room is clean but slightly old on the brick floor below, if I think so the lining should be more impressive. Breakfast here was delicious, the staff always went to ask if I needed anything more. Check in quick check out. 9 points + for this place!

4 * hotel, 5 * +++++ staff

In general, all services are good

Good to stay and break. All is good.

Our first ever family visit to Hoi An and we booked 6 nights at this property after much searching. And we are just glad to find this lovely charming and quiet property. Lovely rooms, nice surroundings within the hotel and a great selection variety at the buffet spread at breakfast. But to top it all, it's the staffs hospitality that makes all the difference. I would like to thank Ms Hu Yen, Min Tu, Sa and the GM Ms.Chao who went out of their way to ensure that we, and all of the other guests were comfortable during our stay. It's like being in an extended family with so much laughter, care and warmth with them around. Our stay was perfect and they were not pushy with their tour sales pitch but recommend only the best for us as a family to enjoy. And to our delight, they were spot on! Take up the cooking class whilst you're here and you will enjoy the banter with the staffs and chefs, plus take the boat ride out into the island village with the company of Ms. Hu Yen as our tour guide! She was really fun to be with and very knowledgeable. A real genuine person and credit to her fantastic ever charming hospitality. We will definitely return again to this property and we hope that you will find it enjoyable too. This is a great hotel and we will leave for home with plenty of lovely memories not just for the stay and the tours, but also for the lovely and charming hospitality we've encountered during our 7 day stay. Highly recommended!

Friendly hotel staff - cycling around the old town for nearly 10 minutes - beautiful swimming pool - many green trees are very open. Nice rooms are comfortable - beautiful but the floors are quite old.

I have been travelling around the world and try many star of hotels and resort.. but this one i really not recommend..i don't know how long this hotel open already but the staffs and management hotel very under standard for international hotels class.. the room also noisy and you can heard neighbors doing night activity very clear.. the bell boy coming to my room each 5 minutes to take my luggage even that still 11.30 am not yet check out time and i never asking bell boy coming.. i really not suggest you to visit here. i was asking pick up from airport but nobody pick up in the airport and they said didn't saw my message.. you will never get a professional answer and solutions for all problems.. this hotel is on renovation exactly beside swimming pool so full of dust, not hygiene .. the hotel is small size.