The receptionist is not careful in his work.
When checking in, not returning all documents (passport), the copy machine can be remembered (entering the room), call immediately to inquire. Responded that there was no immediate Even though I only checked in at that time Then hurriedly denied that there was no, even if not checked When I asked again to say that I forgot to copy the device, there was no apology or symptom that I was wrong.
Wouldn't it be more a problem? If customers forget or hurry to go somewhere else Think of yourself in the care of customers.