Overall Ratings & Reviews GrandStay Hotel & Suites Mount Horeb - Madison

Clean. And very nice emplyees.

We akways srat here wuth in Mount Horeb. Conveniently located with quich higway access.

Very friendly and clean..... Comfortable

Nice clean

Close to ammenities

OK

We felt very welcome here

Very clean and well kept hotel. Staff was warm, friendly and helpful. Breakfast was very good, lots of choices. The pool and hot tub were very clean.

Easy checkin. Clean, comfortable room.

Expedia show $75 per night as a soecial, but they charge me the regular rate…

Close to work, clean, friendly, could upgrade breakfast but it’s not a bad breakfast either. Staff are helpful and they have cookies at front desk :)

Nice pool and hot tub. Room clean. Weren't told anything about on internet, room book or TV. Breakfast was ok, but not super. We had a squeaky bathroom fan that could not be turned off.

Staff were great. Overall. Had issue with noisy fan on heater that they promptly addressed.

Was in the area for work. Quiet, nice gym, and hot tubs. Breakfast could be better but still served early enough to make it to wk on time

Heater in bedroom of suite sounded like it was going to take off and rattle apart…flapping sound every time it ran.

I had to cancel because of the storm coming through Tennessee and I canceled within the aloud timeframe. I even called the hotel and canceled with them, but you charged me in December and you need to refund me.

We asked the front desk for the room to be cleaned only one day out of the 4 days we stayed but they never did it. Other than that we were happy to stay at your hotel.

We have stayed at this hotel numerous times since it first opened. We stopped staying here after the third time that the hot tub was not working. We thought we’d give it another try. The first night the hot tub was working, then something broke and we couldn’t use it for the rest of our stay. Maybe we just have bad luck, or maybe the hot tub has issues. We’ve never encountered this anywhere else. Probably will not book here again.

Very spacious room. The hotel was very quiet. Nice variety of food at the continental breakfast.