Room had no windows to the outside just internal windows viewing the corridor and into an air duct which could be noisy. I did request information from the hotel regarding this when it was brought to my attention however they never answered my query. Beautiful views couldn't be enjoyed. The staff I came into contact with were all very nice.

The staff were all great the room perfectly cleaned and I love the rooftop pool and bar. This hotel is in such an amazing location too.

Location, rooftop bar and views

Nice rooms and amenities

Lovely hotel with great roof terrace and friendly service. A few negatives: The standard rooms do not have much natural light or fresh air as the windows are into a small light well and look directly into other rooms so the blinds have to be kept closed. There are no air conditioning controls in the room which can become warm and stuffy. I would recommend paying the extra and getting a room with a balcony.

Room was clean but very small space. No space to keep suitcase

Staff was polite, helpful and friendly. Room was well equipped, very clean and everything was in good working order. Excellent breakfast, perfect location. Our only difficulty was with parking. There is no parking nearby.

Beautiful hotel. Perfect location on waterfront and short walking to all good food and drink spots in Puerto de la Cruz. Staff very helpful and nice. Roof top is great. Spa is okay but a bit basic. Only annoying thing you have to specify a double bed when booking which isn't obvious, otherwise they give you two singles

Great location except there is no parking anywhere nearby. The unfriendly front desk staff will say you can just park on the street, but good luck finding any spots. Some days we drive around for 45 minutes looking for a spot. The rooms are eco friendly but the front desk staff failed to explain how to use the smart features. Our first night we slept without AC. Tjr rooms and hallways are very dark. The highlight of this hotel is the rooftop bar- especially Carlos. He is a wonderful asset to this property and treats all the guests as his friends. Food and drinks at Hawa were fantastic!

I loved this hotel especially for its location. Great staff and a fantastic roof top pool. I will definitely be returning.

The views from rooftop pool an d bar were fantastic the staff were great a special mention for carlos they all couldnt do enough for you

I had such a relaxing vacation here, and the staff went above and beyond to make sure that our trip was delightful! We got upgraded to an ocean view without asking, and everything was superb from the spa/gym to the rooftop views!

Very comfortable Spacious room Lovely restaurant

Beautiful room and bathroom with an ocean view balcony. Recommend booking the deluxe sea view room if you can as much more spacious plus an amazing view of the sea. Only downside was weird window in the shower with an opaque blind so felt very exposed when showering. Could also do with some conditioner on offer.

This is a beautiful hotel facing the ocean, the dinning is the hotel is lovely with very good food. It has a beautiful skybar overlooking the ocean.

Absolutely excellent staff so kind and generous in both the main hotel and restaurant. We had a double board which I'm so glad we did the food was so delicious and the buffet style was great value for money. Sadly the spa disappointed slightly - door wouldn't close on sauna without a towel on the floor, steam room lukewarm and swimming pool was too cold. Absolutely beautiful town and hotel. Although far from the airport 1hr it was definitely worth the stay. Very very clean and housekeeping were extremely prompt in cleaning rooms. Take the bus to save money getting around!

The rooftop bar and pool are amazing! Such a gorgeous view, the location is truly perfect being in easy walking of great views and lots of awesome food options.

Beautiful hotel the rooftop pool and bar is perfect. The only thing that let it down was the food I ordered the squid ink croquettes they were frozen inside and had to be replaced. We also paid for a buffet on Christmas Day evening it was pretty lack lustre and not a good selection we left unimpressed and hungry. Would love to stay again but not get involved with the food.

Tolles Zimmer, vor allem das mit Meerblick, tolles Frühstück, tolle Dachterrasse. Nur der Pool ist leider sehr klein, das ist etwas schade, vor allem wenn wie bei uns ständig Küstenwarnung ist und man auch nicht ans Meer kann und das Meerwasser-Freibad geschlossen ist. Würden trotzdem wieder kommen.

Bel établissement très bien placé Pas de parking et de places dans les rues voisines Les pdj doivent être réservés la veille sinon vous devez le payer … avant de le prendre ou de faire votre check out !!!