Overall Ratings & Reviews Crowne Plaza GERRARDS CROSS by IHG, an IHG Hotel

Convenient location and comfortable stay.

Room was good size and comfortable and great facilities in hotel. Restaurant food and service was the highlight. Staff went above and beyond.

Was an amazing trip. Staff made us feel welcome. Amazing place to be

Lovely stay. Staff were friendly and helpful. Facilities were great. Room was comfortable and modern. Excellent breakfast. Would recommend the crowne plaza to everyone.

Extremely disappointing stay. The spa was nothing like advertised. No proper seating, just cold wet concrete blocks. We booked a package that included a relaxation room, only to be told on arrival it was closed due to "lack of staff," with no prior notice or mention online. We left the spa after an hour because there was nowhere to sit and relax. The dinner was also misleading. It was sold as a 3-course meal, but in reality it was just a £45pp credit, which may or may not cover 3 courses depending on what you order. Worst of all, the fire alarm went off at 10pm while we were in bed. We were told it would be resolved in 5 minutes, but it ended up going off on and off for nearly an hour. What was supposed to be a relaxing weekend turned into stress and frustration. Would not recommend based on this experience.

Great location for harry potter world.

I am celebrating my birthday 2nd time in this hotel. Very nice pool, great food in a restaurant.

Wrong room No info Rude staff

Sink had water leak, repair consisted of lots of towels at back, not good

We came to this hotel for our anniversary we had a great time staff where great but we through that the food was over priced for what it was Very small portions but a part from the food and drink prices the hotel was great

The shower room proved unusable as it flooded - evidenced by bottom third of door and ‘lip’ constructed to prevent flood entering main room. Windows filthy (from building work ) and unpleasant scaffolding which was intrusive & ugly. No view!! Bar staff untrained - unaware what ‘brandy & dry ginger ‘ was! Didn’t bother with meal as loss of confidence . Breakfast however was very good. High expectations let down by awful room.

Good location, nice friendly staff. Lovely reception and bar area, rooms ok

All good

Lovely hotel and super staff, we had an issue in our room, staff couldn't do enough to resolve it. Highly recommended!

Welcomed nicely on check in. Nice food in the bar. Didn’t use the facilities due to time restraints but it looked nice.

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Very nice staff and accommodations

Very well trained, friendly and efficient front desk team.

The staff both at fromt desk breakfast buffet and room service Maddie were excellent guests next to my room extremely noisy

Lovely massage and spa usgaecslifhrly ruined by the state of the female changing rooms with a distinct smell of urine..we have stayed multiple times at this property but this was the worst time re state of changing rooms for female. We told the front of house staff but they said that it was being refurbished in August which isn’t any reason for this to the state of things now with no effort to try and rectify the state or smell.