Overall Ratings & Reviews The Empress Hotel

The tv was difficult to use as no instructions and toilet didn't flush very well. Staff were very friendlt especially JM and the breakfast was perfect. The meals were reasonably priced and tasty. The hotel is very convenient for all activities.

Nice hotel on Douglas bay , lovely breakfast buffet with quality produce, nice evening food , perhaps a bit more entertainment at night other than pianist but overall good experience

The food was excellent and the staff were always on hand to help. A well run hotel

Very very good they go all out to make sure you’re stay goes with no problems food and staff excellent restaurants good food and good service rooms great would recommend to anyone

Good for walking breakfast was good staff good

Very good standard comfortable hotel in heart of Central Promenade. Attentive staff in all parts.

We enjoyed our stay! Good location on the beach in walking distance of restaurants and relatively easy to park on the street. Friendly staff, and great food at the restaurant. Breakfast was solid too with the option of kippers to go with a full-English-type spread. Would recommend!

Excellent welcoming neat friendly excellent breakfast with an option if porridge and Manx Kippers great location on the front good sized bedrooms welcoming bar/restaurenr

Lovely room

All was fine

Great Hotel. Absolutely wonderful staff. Great breakfast and really nice surroundings.

Na

The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.

Lovely hotel. Really friendly staff and nice breakfast.

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc

Liked the ambience , decor and location. Nice stay, would visit again.

Very nice stay at the empress, nice improvements after the recent renovation.

At first exactly what expected. We had food that day in the hotel, but by the evening my daughter was vomiting and the other things linked with food poisoning. This finally stopped at 5am in the morning and needed to rest. It was not a bug or virus and advised it was almost certainly food poison. She only ate at the hotel that day. By 8am there was so much banging and it turned out they were doing work on the room next door. It was a Sunday… bit early for that for a tourist hotel especially as we had been up all night! On check out I tried to advise the receptionist… they were not interested, did not even ask how my daughter was or offer to log my concerns.

Nice tidy hotel on the waterfront.

Value for money