Overall Ratings & Reviews The Empress Hotel

The hotel was easily accessible from the port - about a 15 min walk, as well as to the horse and electric trains. The location was very nice. Breakfast was good and water pressure in the shower was excellent.

Lovely hotel. Really friendly staff and nice breakfast.

Pleasant hotel on Douglas sea front Parking across on the main road with an island parking disc

Liked the ambience , decor and location. Nice stay, would visit again.

Very nice stay at the empress, nice improvements after the recent renovation.

At first exactly what expected. We had food that day in the hotel, but by the evening my daughter was vomiting and the other things linked with food poisoning. This finally stopped at 5am in the morning and needed to rest. It was not a bug or virus and advised it was almost certainly food poison. She only ate at the hotel that day. By 8am there was so much banging and it turned out they were doing work on the room next door. It was a Sunday… bit early for that for a tourist hotel especially as we had been up all night! On check out I tried to advise the receptionist… they were not interested, did not even ask how my daughter was or offer to log my concerns.

Nice tidy hotel on the waterfront.

Value for money

Lovely stay in the Penthouse - good space and amazing views. Hotel is a little tired in places but that is reflected in the price plus the main bar area and staff more than make up for it.

Great spot, very cool location on the seafront. Lovely staff, great breakfast and clean, well equipped rooms

Very nice place. People are great

The stay was okay. The staff was nice. The hotel is pretty clean, just the rooms are a bit simple.

I stay here when on the island for work as it’s a good location, good value and always clean. There’s also a comfortable bar and restaurant on site which I find great after a long day and breakfast is self serve and has good choice for a quick bite before heading out.

The room was huge and gorgeous. The bathroom was very nice. But if I'd known my "ocean view" was blocked by scaffolding, I would have booked elsewhere. The bar and the restaurant were excellent, but the breakfast was cold. And between the vent in the bathroom being noisy and the fact that I could hear the bar music all night long from my room, it wasn't particularly quiet. All in all it was a good stay.

nice

No leisure facilities/ parking as described in the advert on Expedia

The Promenade

Excellent. Only downside was the size of the lift. I think they could do with 2

Food and service was excellent especially Darinka

Average at best. Stayed there for a wedding with my 18 month old son for 2 nights. Firstly, they charge £15 per night for a travel cot which is shocking. I've stayed in 5 hotels with my son and never been charged before. Put me in a room where i had to get up and down stairs with a pram, an 18 month old and bags on my own. Also charged me £3.10 for a pint of milk to fill up a bottle. Breakfast was ok. Tiny plates and cheap filter coffee.