Amazing service.

I had a mixed experience at this hotel. The building and rooms were clean and beautiful. The staff were friendly but inexperienced for the most part and had little English (if you require it). However, the worst part of the hotel was the location. It is just over an hour drive from Suzhou station (the nearest train station) and when you arrive, you will enjoy the view of the carefully landscaped lake. However, everywhere else around the lake is in construction. If you want to do anything else (apart from the half hour stroll around the lake or visit the couple of overpriced Chinese restaurants next to it) you will have to walk for about 25-30 minutes and cross over the river. Once there, you will be able to find a supermarket and an extremely busy Starbucks but don't hope for anything more than that! Also, many other smaller things happened which weren't up to par if for a five star hotel on hotels.com. For example, there was no bottle stop for a bottle of wine I bought, I ordered a liquor coffee then taught the staff how to make it (first time I received just baileys in latte glass, second time was a baileys, milk and ice, but third time lucky), the ATM was broken and the medium rare steak ordered on my last night arrived medium well. Small things but not expected from the price. Nonetheless, the staff were very happy to help (if they could) and I would recommend the hotel for someone driving through the area and needing to stay one or two nights.

I enjoyed the location & friendly hotel staff. The property is very new & location is very secluded. This is a great weekend retreat for family.

Great hotel and sevice, but only hotel than others. You can find a restaurants 5min walking distance.

Es war ein Erlebnis,