Urban Alley Hotel

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Overall Ratings & Reviews Urban Alley Hotel

Traveloka (45)
Other sources (249)
8.9
Very Good
From 45 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.9

Meal

8.5

Location

8.8

Service and Facilites

8.7

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Traveller Reviews Urban Alley Hotel

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40
Customer reviews
Natalie
icon-origin-TRAVELOKA
6.0
/10
Reviewed 190 week(s) ago
I drove from Saigon to Hanoi for a trip with my father and girlfriend. Also in Hanoi somewhere else, this is where I stayed before I came back, oh my. - Before coming, my girlfriend called first to ask if the hotel has parking? Then come yes. But when she got there, she said there was no rice, no one looked at the beans?!? - My friend went to work with her, she said the price of the app was different from the price she ordered, so she refused!?! It was almost 9 o'clock, so my girlfriend also went into the water. - When I went to the room, the TV was broken, the fan didn't work?!? I changed the room better, 20% charge. Fortunately, there are personal items available, but do not dare to use towels or hotel items. But when I wake up in the morning, I know that the neighbor just parking is more welcoming than the owner? Wow, that's amazing. "It's okay if I park my car here for 3 months!". - My girlfriend stayed for a day, she had an allergy when she checked out. I think because of eating and drinking, the next day 02 My three children also got it. Do I have to check to see if I have lice or something? Because it's the last day, and so I don't want to change hotels… I missed martial arts. The day I came back, I didn't receive a word of sympathy, but only briefly: maybe because of the water?!? I also agree, and always say: her hotel is dirty, she can go up to her room to see with her grandchildren, she silently ignores it. Haizzz, my girlfriend is still having foot treatment.
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4 people find it helpful
Hvb T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 255 week(s) ago
Good service, nice room, enthusiastic staff
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Vu Hai G.
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9.4
/10
Reviewed 261 week(s) ago
The hotel is too good for the price range, close to the center, convenient to move
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1 people find it helpful
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Le Anh P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 308 week(s) ago
Spacious, clean, quiet, friendly people
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1 people find it helpful
Nguyen P. T.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.1
/10
Reviewed 314 week(s) ago
Clean and have very okie elevator. I will visit when coming to Hanoi next time!
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Apinan K.
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Shopping and Culinary
icon-origin-TRAVELOKA
10.0
/10
Reviewed 318 week(s) ago
Very good service staff. Smile all the time Provide good suggestions and information Clean room Breakfast is very delicious. I am very impressed with this hotel. Next time I will definitely choose to stay here again.
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1 people find it helpful
NGUYEN T. M. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 324 week(s) ago
friendly staff, friendly staff, spacious rooms, clean. Will come back next time.
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3 people find it helpful
Thuy A. N.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 354 week(s) ago
Good service, 2 reception brothers are very enthusiastic and attentive. The owner directly cooked breakfast for the guests, few dishes, fried noodles were very delicious. Facilities, equipment ok.
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PHUONG C.
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Family
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9.4
/10
Reviewed 354 week(s) ago
The hotel is clean. Things are pretty good. Staff are quite friendly and enthusiastic support
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Karolina U.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.8
/10
Reviewed 367 week(s) ago
Good value for money. Ok breakfast. Very helpful staff at the front desk.
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NGO C. L.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 367 week(s) ago
I stayed in Hanoi for 3 days, at this hotel for 2 nights, I found everyone here friendly, enthusiastic, beautiful, wide, clean, quiet, fully equipped. 10/10 points, will come back here if you have a chance to go to Hanoi.
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Dinh T. D.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 386 week(s) ago
The hotel is spacious, quiet, clean, fully equipped.
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1 people find it helpful
Mai B.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 389 week(s) ago
Room is clean, good service but the air conditioner is a bit weak
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anh d.
icon-Family
Family
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9.7
/10
Reviewed 390 week(s) ago
Great, courteous staff, clean, comfortable rooms!
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Bui A. T.
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10.0
/10
Reviewed 395 week(s) ago
Large room, clean, quiet, located in the center.
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KANDY W.
icon-Backpacking
Backpacking
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9.1
/10
Reviewed 414 week(s) ago
Friendly staff and clean room.
1 people find it helpful
Nguyen D. H.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.8
/10
Reviewed 420 week(s) ago
Everything is fine except for the leaky air conditioner
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Bui T. A. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 446 week(s) ago
Clean hotel, in the old town convenient for sightseeing. Family-style breakfast.
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