
Mue B.
5.0
/10
Reviewed 6 day(s) ago
Very poor service and lack of flexibility from the hotel staff. I had a booking issue where I needed to change my date from October 5 to October 4. Even though I already had a valid Booking ID, the staff refused to help or adjust it, forcing me to pay out of pocket again for October 4 while my original October 5 booking went completely wasted. They care more about taking extra money than helping guests. Future travelers should be aware of their poor customer service.
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