Yes

Pool was nice but not the cleanest. Room service was not good. Beds were hard as rocks. Area outside was good, close to a lot.

We have stayed at this hotel now and then for about 20 years. The staff are very nice and the hotel and inside the restaurant. The hotel is starting to need some maintenance. There was water coming out from under the bidet which made puddles of water. We stayed there twice this past week and both bidets had rust colored stains in it and the bathroom doors were in sad shape as well. Internet access was not good in either room we stayed in. Not sure we will stay there again.

El precio versus las 4 estrellas no concuerda. Instalaciones muy viejas y con falta de mantenimiento, deben remodelar ASAP.

Great breakfast. Welcoming staff and happy cleaning team.

The hotel was clean and comfortable. As far as “service” is concerned, I would say it was pretty much self service. No one offered assistance with our luggage when we arrived, nor when we left. The buffet breakfast area was great and has quite a variety of foods. The most disappointing part of our stay was the poor quality of internet. We had trouble with connecting and staying connected. When mentioning it out check out the person at the front desk said next time we come to mention it again and perhaps they could put a router right in the hotel room. This tells me the management must know there is an issue, and rather than fix it, they try to bandaid the problem only for those who complain.

Just okay. There are some pros (very friendly helpful staff, great breakfast service, free parking, air conditioning). Cons are: outdated property and furniture (though elevators were okay). Bathrooms need remodeling (showers could be improved, you can get burnt with hot water if you don’t read directions), bathroom smells like sewer (maybe due to open drain on bathroom floor), pillows were old. Bed was okay. Good sized room. Not a luxury hotel but okay if you need a place to spend the night. I don’t believe there would be a much better option for the price range.

We had a minor problem (craddle setting) but the reception was unable to deal with it.

Ir was good but the shower was the baddest that I tried.

Hotel was located in a nice area in Pouso Alegre. Unfortunately, the room was not good, dated, wall corners was chipped, bathroom was old, toilet seat was old and was leaking, and mattress was not comfortable. Room that I stayed need urgent updates. On the other hand, staff was a big 5 stars, nice and polite people. Although this hotel is rated the best in the area (4 stars), I would not rate this hotel more than 3 stars. However, I have to say that it is in a very convenient spot for me, that's why I probably will stay there again.

Excelente a parte reformada está ainda melhor

A Limpeza do quarto continua deixando a desejar

Fico sempre lá, excelente hotel, só precisa trocar a resistência da sauna seca ,tem várias queimadas, não tava esquentando.

Equipe do café mal humorada. Café da manhã não tem um chocolate quente fala que é feriado rs. Quase mandei comprar no supermercado. Pede para ligar a sauna depois de 30 minutos que solicitei para ligar ainda não tinham ligado. Precisa melhorar muito este detalhes um hotel deste nível

Muito bom, excelentes funcionários e o café da manhã excelente.nota 10

Bom hotel, bom café da manhã.

Ótimo café da manhã! Equipe muito gentil

Falta manutenção. Carpetes nos quartos . Banheiro antigo. Limpo e equipe educada.

Otima academia

Muito bom.