Overall Ratings & Reviews Holiday Inn Express & Suites DEARBORN SW - DETROIT AREA by IHG, an IHG Hotel

Had to wait 15 mins for someone at the front desk to serve me. When I went upstairs the key wouldn’t work. I told the front desk and he said our key machine is broken. I said how are we going to get in and out of this room he said, “I’m sitting by the front desk”. The mini fridge wasn’t working, I had goods that almost spoilt because of it. The bed sheets also smelt really bad too. Wouldn’t recommend this hotel to anyone.

Patio furniture shredded and faded. Corners under bathroom counter not clean. Underside of duvet shredded. Pool water murky over 3 consecutive days with apparently no regular care. Overall disappointing quality for a Holiday Inn Express.

This was a very old hotel and not up to the standards and reputation of a Holiday Inn Express. The breakfast was very subpar and the cinnamon rolls were dried out. The hotel was rundown and had odors in the common areas such as hallways, lobby, and dinning area. Would not recommend.

Very comfortable and clean

Very smooth

Nice clean property

Decent. Breakfast ended earlier than listed. My online booking they told me my reservation was canceled once i arrived on property but we worked it out

The entire management is terrible. They lie and threaten to call the cops on children enjoying the pool. They were upset that the kids splashed water on the floor of the pool. That's right, the floor. These people are rude and the general condition of the hotel is not good. Towel bars falling off the wall, no room cleaning or change of linens between multiple night stays. Maintenance guy randomly walked into the room unannounced and univited. Bad experience all around. Avoid this place.

Very bad service on the restaurant especially on breakfast time not enough food and they close exactly 9:30am, Another thing the room key was deprogrammed and every time we left we had to call front desk to open the door for us .

Great staff Shuttle available

The staff was friendly and helpful. The room was reasonably comfortable.Our only complaints is that the carpets are old and smell musty, making the room smell musty even after turning the fan on.

Nice room overall.dont plan on having breakfast as can’t have till 7,had to leave 6:30 so paid for something and had to go to McDonalds for quick sandwich.sadly won’t be back as other hotels let you have breakfast you paid for at 6.

Not clean at all you could see stains, hair, products spilled in bathroom, bedroom, and there was No exhaust fan in bathroom

Spent three nights at this location. The bed was comfortable and the location worked well, just off of Michigan Avenue and telegraph Road, but the overall experience was very average. The front desk personnel weren’t always helpful, one night my room key wouldn’t work and I had yo find management with a master key and the breakfast was decent on one occasion and subpar on the other. On the third morning, I skipped it and went out to breakfast myself. Overall, Very basic but adequate.

When I booked, I had chosen to pay when I arrived. Between the time we reserved and when we arrived, we had to cancel our original CC and get a new one. I was expecting to just pay with our new card when we got there. However, when we arrived, I found they had earlier in the day run our card and then canceled our reservation because that card was not good. They did not call us, they did not text just, they did not email us, they just canceled. Why run the card before we even get there? They went on to say they were all booked up so they could not honor the original quote but could book us for over twice the original price. How can you be booked up but be able to offer a room at over twice the price? Sounds like a scam to force people into more costly rooms when they start filling up. During the clerk's conversation with the manager, it was clear they had done this to several other people just that day. Needless to say, we did not stay there.

Everytime I left my room, I had to re register my key. I think I spent more time locked out going up and down the elevator then I was able to in my room. Ended up checking out early

It was a terrible experience. The first rokm that I aas given had issue with bathroom drain. They offered me a different room after couple of hours of complains. Had to go down to front desk personally as they must be busy and did not pick up the phone! The replacement room they offered had very bad odour ,it became really storng when we turned ON the heater. Kids started snizzing! I had to open the window! ( it was a bit cold out side!) The room service offered me to change room again at midnight!! Which I declined as I had no enerfy to move again with kids and alk luggage! The hotel refused to do any refund and hotels.com only did $50 coupon! I had paid around 300 for the room. It was a wate of money and a terrible experience!

The heat and a/ c were not working. Staff did not make bed. Shower leaked and could not be shut off. Evidently this was known because damage to bathroom wall appeared to be of long duration. Breakfast supplies were not refreshed promptly and there were several items missing (e.g. coffee cream)

This hotel was not up to the usual quality of this chain. On the positives the staff were excellent, the breakfast was good and well stocked, the bed was comfortable. However the room was beat up. Marks all over the walls, peeling paint, worn out carpet, beat up furnishings. At first I couldn't tell if it was dirty or just looked dirty because of the poor condition but on closer inspection it was kinda dirty in the room. I am by no means super judgy about this so if I noticed it's not good. The lobby and community areas did appear cleaner. The hotel was also very loud. There were what appeared to be kids sports teams in the hotel lacking any adult supervision. They were beating on the service bell at the desk, yelling and running around. Finally around 1 am an adult came and got them. I got the impression teams come to this hotel a lot and act up. The security deposit on the credit card was double what it is at other hotels I have stayed at and the clerk indicated the kids trashing the rooms is why they put that in place. It doesn't list this on the room amenities but the room did have a microwave.

The room was clean decor left a lot to be desired and there was a $150 dollar deposit 👎 because it was “THE WEEKEND” which is ridiculous in my opinion. Clerk at emphasizing the no party policy as if I was there to party. Last visit to this hotel🚫 #thelist