Overall Ratings & Reviews Burnett Arms Hotel

Arrived and waited a long time for reception - attitude was less than friendly - very abrupt. Hallways to room smelled musty. Room was like an oven and windows didn’t open. It did have fan but very noisy and unable to sleep with it on. Decor very tired and skirting boards dirty. Asked if possible for earlier breakfast, abruptly dismissed

The inn is in a quaint little village. Lovely shop. Walking trails were great.

This is an old tired hotel. Although the staff was pleasant to deal with, the hotel did not meet our expectations. The "chef" was out sick during our entire stay (3 days) so we could not eat at the hotel, or get breakfast there. Not that big of a deal since there are other options close by, but still disappointing. We were in a room where the shower drain was clogged, and seeing how short staffed they were, we just unclogged the shower drain ourselves (yes I had tools with me on holiday). Since we have stayed at this hotel in the past and enjoyed it, we figured we'd give it another go. But frankly I would suggest you look for other accommodation if you are staying in Banchory.

On arrival I was told to enter my registration on the tablet at the desk, which I did, now two weeks later I have a parking fine for £100 😡

Hotel is in a great location, check iin was quick and easy , rooms were clean and tidy

Good enough to put on early breakfast for Kiltwalk people

After booking and paying found some scary reviews but we didn’t experience any of them. B/fast value £12 each, couldn’t finish mine, good coffee. Bar service good, busy outside seating area. Some noise o/n but to be expected as we were overlooking the High street. Could do with a little attention to detail in room, paper peeling from ceiling, curtains off track in few places. Parking off street available when checking in

Friendly and clean

Good

noisy residents in corridor outside room. thin walls

Rooms were great. Staff lovely. I would go back.

People are really Great. We ate at the pub inside the hotel and food was good and service was quick. Rooms were warm and big. Full size tub was cool

Work trip with an overnight stay. Hotel was clean and staff pleasant.

We loved Banchory and the hotel was perfectly located for walking the town. Lots of independent shops and food choices. Only one night there but would stay there again.

Good location, reasonable price, friendly staff

I booked 3 rooms for attending my son’s wedding. The hotel contacted us 5 days before check in and ask us to cancel the rooms due to over booking. One of my son cancelled and moved to another hotel. I did not. The hotel then cancelled my room 2 days before check in and then said to Hotel.com that I cancelled the room! I had no choice but booked a room elsewhere but cost me a lot of more due to last minute booking.The hotel is not honest. Will not stay again in future

Staff are very helpful. Had a meal in the restaurant and it was lovely.

We stayed here to enable us to go to family gathering close by. We found the Burnett great value for money and were very pleasantly surprised with our room. It was very spacious, very clean and more modern than expected in an older building. The bathroom was just as nice as those I’ve seen in much more expensive hotels. We met family and had drinks in the bar which is also very nice. While we did not eat here the plates of food we saw looked tasty. The staff were all very friendly and efficient.

Staff were very helpful and friendly. I called in advance to request an early check in as I was attending a wedding nearby. Room was ready for me when I arrived. Room was clean, plenty tea/coffee & milk, bed was comfy. Great value for money. Would definitely stay again. Thank you.

Party going on until 1am. Then woken up by false fire alarm at 2pm with no apology from management.