Clean room with lake view. Comes with ticket entry to herb garden.

This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive.

Good motorcycle parking and access to amazing roads.

Nothing in special

Very few of the bars and restaurants were open.

We enjoyed our short stay. The buffet was convenient with many options for my picky eater kids. And a nice view of the lake. There were many activities on site that we wish we stayed longer to enjoy. Hopefully next time❤️

Long queue at checkin. Informed only breakfast option was 7am. Room grubby, carpet had suspicious brown stains & cigarette burns, horrible beige caravan style bathroom. Promised view of lake which was miles away & obstructed by large roof in front of our window. All but 2 of the restaurants & bars were closed without prior warning. We were turned away from half empty restaurant as we did not have a booking, we were left with a pot noodle from hotel souvenir shop for dinner but no cutlery so had to use ice tongues in room to eat. Woken at 8am by cleaner trying to get in our room & also a call from reception! This all for the huge cost of £350 for one night, no food, no view & nothing around hotel

Awesome service…beautiful view. Wish I could have stayed an extra day.

Good. The location and service are good, especially the facilities are good for kids.

Very nice stay! I do recommend to stay here.

ホテルに車で到着の後、伝えられたかなり遠くの駐車場に自分で行って停めてこいは、リゾートホテルとしてはちょっと寂しい。 ホテルの部屋や露天風呂から猪苗代湖が眺められるのは絶景でとてもよかったです。 食事も地元の食材や料理が味わえてとてもよかったです。 部屋や廊下の絨毯に何箇所もシミがあるのは、ちょっと興醒めでした。 洗面所の蛇口も下ろすと出るタイプなところや、金庫が部屋にないなど 大分修繕はされているようですが、古いホテルなのだなぁと感じました。

古き良き大型リゾートという感じですが、スタッフの皆さん親切で、館内もきれいで良かったです。

卓球が出来れば、もっと良かった。

2泊３日お世話になりました。ホテル内のレジャーが充実しており、外出後、外出前にもテニス、卓球、温泉、絵付けなど、時間が足りないくらい遊べました。 スタッフの方々の対応が、予約時からとても親切で快適に過ごせました。各国から来日されたスタッフも日本語が達者で和の心得を体得されていました。福島の方々は優しいですね。またスキーシーズンに来たいです。

スタッフに非常に丁寧に接して頂きました。

ビュッフェのメニューがやや固定的なので、連泊を重ねるとやや食傷気味となるか。

カードキーではなくて、スマホQRコードキーなどで部屋に入れるようにして欲しい

外国人スタッフを含め、峰さんフレンドリーでした。施設の古さはありますが清掃などは雪届いており満足です☺️ 雪不足が残念

清潔、対応良い

対応も清掃も綺麗でとても満足しました