The access codes provided for the main entrance were incorrect on two occasions. As a result, I was unable to access the property on one night and was left standing outside for approximately one hour, from 1:30am until 2:30am. I called the advertised 24/7 emergency number several times for assistance, but unfortunately, nobody answered. This left me with no way of accessing the property. I was only able to enter the main building at around 2:30am because another guest happened to be checking in at that time, allowing me to enter the property and subsequently access my apartment. This was particularly concerning because I needed to access medication that I had inside my apartment. Being locked out of the property for an hour in the middle of the night, despite having followed the check-in instructions and repeatedly attempting to contact the emergency support number, was extremely stressful and unacceptable. I would therefore like this incident to be formally investigated and would expect an appropriate explanation and compensation/refund for the significant inconvenience and distress caused.

Good place and well located

Very clean super close to everything We enjoyed our stay

Location was great, but there were some problems with the property. Drain was clogged, reported to management but was never addressed. Had to stop showering to avoid water overflow. Laso when we got to the property, there were dirty dishes inside dishwasher. We left them there, but during the 4 night stay, they never cleaned them up. I guess it was because dishwasher was nor working properly

Great place to stay, very clean, close to everything! Definitely recommend!

Great location and comfortable apartment, attentive staff. Thank you!

Great location and space for a family. All the amenities needed. Would stay here again!!

The hotel has the best location in city near to-all attractions walkable every where the market down stairs clean with nice small balcony love it

Decent place, convenient. Wasn’t super clean. Hard mattresses on all beds, pull out couch is not fun to sit on. Over all good but not 5 stars. Also they tried to kick us out pretty aggressively at 11am while checkout was stated to be 12.

This was a great location, right in the middle of the action. Everything was within walking distance. Lots of construction but the apartment noise lessened if the doors were closed. The rooms are clean, and it was good to have a full-sized kitchen. We had a problem with our room but management was quick to move us to another location. This was our first time in a hotel with a virtual front desk. Make sure that you have all documents completed in advance so that you can immediately enter your unit.

Great location, walkable to everything, and close to metro. Food shop next door to the building was very handy. Lift did not work one day.Bedroom in our one bedroom apartment was nice, but sofa bed was uncomfortable. There was a noise at night which I couldn’t work out what it was, a sort of rumbling. Building work also going on opposite apartment. Bathroom is big, but dark - nice shower and plenty of hot water. Kitchen reasonably well equipped if just needing breakfast, snacks, drinks etc.

The location is great - just steps away from restaurants and R. Augusta promenade. Convenient access to metro from the riverfront and Praça do Comércio. The building is historic but updates inside and the room was comfortable. Communication was great with the host team and when we contacted them with an issue, there was a prompt response and the staffer - Fabio - went above and beyond to accommodate our family.

Super bien situé, tout est très joli mais entaché par un problème de moisissure noire avec forte odeur dans la salle de bain.

Very neat/clean place, in the middle of all the attractions. The staff were supportive and considerate, communicated well and helped with all our needs. The only drawback was that our dryer did not work.thank you Numa for your hospitality, Fatin

Dishwasher was full of dishes. There was nonworking internet. Tried using the app no response. Called the number explained the situation said they would handle next day no internet and no communication. By night we had internet. We decided to leave early informed them. Never hear back. Scanned the QR code to check out as we left. Went on app and checked out. Never heard anything. Otherwise. Great location. Clean apartment. Not a lot of extras. Had to buy large laundry detergent because all that was available at supermarket. Most dishes i assume were in the dishwasher which we didn't touch.

The space was very large and clean, but the sofa (which is a hide-a-bed) was extremely uncomfortable to sit on and very stained/worn. I would have expected better quality for the price. Be warned, the kitchen is supplied with only basic dishes and equipment. Instructions for how to use the dishwasher, oven, AC, and washing machine would have been helpful. The apartment is conveniently located and secure with a mini market at street level. We didn’t realise daily cleaning and replenishing of toilet paper etc was included until the last day - take advantage of this if you stay! It is in a beautiful old building that has been renovated and otherwise we enjoyed our stay.

Great location, easy check in - bed not the comfiest and could hear music from the store below (honestly not that big of an issue, only bothered us while trying to get past the jet lag)

Clean rooms, well-lit, sparsely decorated, but in the heart of Lisbon with everything close by.

The place was dirty and uncomfortable. The only good thing was its location.

The property is in an excellent location and is very close to many attractions. The room we got was exactly like how it is pictured (2 bed rooms - 1 double bed, 2 single beds, and 2 sofa beds). The only hiccup we had was check-in process. We checked in online and received the codes for the main entrance and for our room, but when we arrived, the code for the main entrance did not work so we ringed the doorbell and someone opened the door for us. We tried reaching out to the property admin to get a new code via Whatsapp and via phone but nobody answers, until the next morning. luckily, we got a entrance code from another guest so we used it temporarily until they responded to us with a new code the next day.