The room was not clean, the bed was old with a lot of torn and stains, the sheets had stains, the towel was very old and in bad shape, there was mold in the bathroom, no service in the room like water, the door was stuck and I need help to opened. The breakfast was not good at all.

The Room it was so dirty. The shower room so many mold

Arrived at 12am.I knew check in was at 2pm.I was waiting at the reception.I then asked the reception if I could leave my bag till 2.Rudely replied No.She said no space in there but she was then happy to keep other guest’s bags till 2.I then waited till 2 at the reception.It took receptionist 30 mins to get my room keys sorted.Only 1 very slow and extremely rude lady at the reception.I took a 15 hours flight prior.I was so tired.Rooms are boiling(A/C exist but don’t work properly),bedsheets were dirty and stinky.They charge you $2 for a bottle of water when you leave(not mentioned anywhere).It’s a scamming hotel,not 5 star maybe 2 stars,horrible horrible staff.

I was fortunate to get this booking at the last moment and I found the hotel to surpass my expectations with cleanliness friendliness three meal a day restaurant gymnasium

Unclean

From the outside, the hotel looks lovely, and the breakfast offered a nice variety. Unfortunately, my room was not clean. I encountered black flies in both the bathroom and the room, and the bedding did not appear fresh. The A/C unit also didn’t seem to respond to temperature adjustments, and the elevator was noticeably dirty. While the rate is budget-friendly, I would not recommend this property based on my experience.

No. Everything was horrible. And I stayed 3 nights and nobody came to clean my room. Not even one day.

The hotel looks nice on the internet but the area it’s located in a street with deteriorated building and it’s best you don’t walk at night alone .

La zona en la que se encuentra el hotel es horrible. no recomiendo para nada.

We had a 5 day stay here that awful!!! On night one I asked for five hangers and a laugage rack. This took 3 days. There was no cleaning service UNTIL I went to the front desk for the 8th time on the 4th day. Each time I was told I was in excellent hands. Boy on the 8th time I lost my cool at the desk. The toilet and bathroom had not been cleaned, the towels were beginning to smell, the untucked bottom sheet was no longer staying on the bed. We had enjoyed the beach on day one and it could be felt or heard as you walked around. The room was well air conditioned and the food service was absolutely worth the price: always excellent flavor and variety. Be aware that this hotel has a chain of command. First you have to tell the person who signed you in the it's the manager who absolutely USELESS Next in command is the Assistant to the General Manager Carlos who listened an offered a free meal which it had taken up to the 5th day to get to. This was check out day. He also promised that should we return he would garuntee he would make sure our next stay experience would be an excellent experience. I do not know Assistant to the General Manager Carlos. We shall see, maybe????? Everyone can have a bad 5 days even the Alantico Prime Hotel.

Foi bom, porém o café da manhã não é legal e a internet muito fraca

El lugar es sucio, habían bacterias en el baño, la zona es insegura, el personal de recepción fue grosero, las instalaciones eléctricas , tenían problemas casi hace corto circuito al conectar mi equipo electrónico.

Llegue al hotel y no encontraban mi reserva. Luego de mostrarles la confirmación x mail me dijeron que se había caído por un tema con el medio de pago y nunca me entere. De casualidad quedaban 2 habitaciones y me lo resolvieron. El personal bien pero en general el hotel con falta de mantenimiento. Lindo lugar para desayunar, poca variedad de insumos

Customers service is poor, missing towels on the shower. But the breakfast was really good and some stuff was polite.

The bathroom was quite dirty with some of the trim being rotten from mould and whatnot. The bathroom also had gnats in it. The curtain for the window was also broken and had major holes in it. The staff were very friendly however and helped me out in my travels.

Clean, safe and excellent breakfast

I stayed at this hotel for 6 nights and was very disappointed. The room was missing what I consider basic amenities: no mini fridge, no microwave, no hair dryer, and no iron. When I checked in, I noticed the bathroom floor towel was dirty with shoe marks. I requested room service on the 4th day, and all they did was hang the same towels back up instead of replacing them. The surrounding area felt a little unsafe, though we did find a nice bar and bakery just a 5 minute walk away.

My connecting flight was delayed so I never made it to rio. I tried contacting the hotel several times before this happened and after it happened, and the hotel never responded. Terrible customer service. I have reported the incident to hotels.com

Room smell like smoke.

El personal del lobby no saluda, no te mira al hablar, no son cordiales ni amables.Falta capacitación. habitación con mobiliario en pésimo estado, polvo, insectos y mal aseado. Tuvimos que pedir cambio de habitación. Primera y última vez en este hotel