Overall Ratings & Reviews Best Western New Kent Hotel

Clean and friendly and near the airport. Staff very helpful and friendly. Hotel has an excellent Indian restaurant next door too.

I booked a best western knowing there would be a restaurant not realising an Indian restaurant also the room was dirty and the radiator leaked into my bag which I was taking into hospital the following day so all my paperwork and clothes where wet nobody on reception when we left

Really tired inside, sink was grimy and shower was falling down. There is ‘liquid soap’ in the shower but no shampoo or conditioner etc. the staff were absolutely lovely. The room was grim to be honest, but if you want a cheap room to get your head down, it’s okay. Just remember your toiletries!

Very nice room. Kind helpful staff, Excellent service. Great breakfast. We've stayed here a few times and will do again. The Indian restaurant was excellent. Thanks.

Was handy for central Jesmond. Alittle further from where i needed to be. But comfortable. Quiet n nice view of the church

Always stay at this hotel for business Great for our price range a d comfort

Friendly staff. Nice clean room.

Well welcoming. Staff

Very pleasant stay.

Fabulous team, great location for drinks and a meal as so many options on Osborn Road. Thanks for accommodating us with a late breakfast after parkrun. Staff couldn’t have been anymore friendlier and welcoming. Indian Restaurant is amazing. Would highly recommend.

Staff were lovely and friendly. Very helpful regarding the busses and metro. Hotel was quiet and the room was comfy! Perfect location for Jesmond dene parkrun with the 11am checkout meaning I could get back and shower before having to leave! Would stay again!

The reception staff were friendly, courteous and helpful. The hotel itself was tired. Decor was drab. Bedroom was sufficient for stay. Breakfast menu limited, items advertised not available. Price reflects the stay.

Very clean room. Dining room for breakfast was lovely, spacious and breakfast was very good. Check in and out was efficient. Staff very nice and friendly. Only negative was disturbance from other occupants on my floor until 4am. Very little soundproofing and didn’t feel secure due to old ill fitting doors.

The hotel is nice but fairly basic. However, the rooms are clean and functional. The staff are attentive and pleasant (special thanks to Susan for her help). The main bonus is the restaurant attached to the hotel, which is one of the finest Indian restaurants I've ever eaten in! When we asked to book a table, we were told that it was full, but because we were residents, they prepared a table in the bar and served us there! Excellent service and excellent food!

Very comfortable and convenient hotel with friendly staff.

Very good overall, nice to get a room for 4

Lovely hotel.

Staff were helpful ensuring heater was in room during my visit in cold weather. Nice breakfast and spacious dining room. Area felt safe (single traveller) with a few options for restaurants a short walk away.

Stayed here before as it’s a nice, quiet area, and only a few minutes walk to the cafes and metro. Friendly staff and clean, comfortable and quiet room. Only stayed one night and didn’t have breakfast but we’ll stay here again if we need to.

Very clean and tidy overall. There is quick response to needs. Please could you work on the noisy wooden flooring. Thanks