Overall Ratings & Reviews Hotel San Lorenzo - Adults Only

Great room (junior suite), lovely breakfast, amazing pool. Overall five stars and more.

Amazing place. Beautiful room. Exceptional staff. We will be back!!!

Location 5/5 Room 5/5 Pool 2/5 (not very clean and and very small) Breakfast 3/5 Very archaic feel but Multiple flight of stairs

Small, sweet hotel with amazing staff, great location, charm and a lovely breakfast.

The property is overpriced for what it offers. This is basically a 2 star hotel pretending to be something better. The quality of the sheets and towels are terrible, and the bathrooms were outdated and not well cleaned. I requested a non-smoking room and the room had a terrible smell from years of allowing smokers in it. The property wasn’t able to offer me a different room. In fairness, the staff was helpful but they couldn’t solve the problem. The breakfast was good with plenty of choices, but it wouldn’t be a reason for me to recommend this low quality hotel.

Beautiful boutique hotel, great staff and breakfast was amazing.

Great small hotel

A beautiful old style hotel that has been tastefully restored. Staff very pleasant and helpful. The location is ideal for a short beak. Breakfast was delicious. I will recommend to friends.

wonderful traditional hotel, with perfect hosts.

Lovely historic property in great neighborhood close to all sights and shops

The pictures make the place feel very different. It's much darker, danker and dustier. It's in the old town and has been updated (in places) but it's a bit worn and needs many new updates. Plaster, peeling, a/c barely functional (and was 90 fahrenheit), the room smelled quite moldy and was TINY - terrible foam pillows, scratchy sheets and worn/frayed towels. The service was wonderful (always trying to help in every possible way) and the breakfast was terrific (excpt the sad and stuffy room it was served in) but given it was only $75 or so less than the Luxury/5 star hotel we stayed at just down the road/also in Old Town -- it was very disappointing and we ultimately did not sleep well/would never return.

Fantastic boutique hotel. Amazing location in Old town Palma. Staff were all incredible and went out their way to accommodate. It was very hot when we visited so even with aircon on bedroom was hot, but everywhere was hot. Would absolutely stay again.

Great location with helpful and friendly staff. Lovely views of the city from the rooftop pool

Lovely hotel with really friendly and helpful staff. Will definitely be back on our next trip to Palma.

My husband booked this hotel as a treat for my sister and me. It looked gorgeous with its outdoor pool, private patio area, etc. We had notified the hotel as soon as the booking was made that we would require two single beds, as I was travelling with my sister. We had not shared a bed in over 50! years. However, the bed was a double and we were told repeat guests had priority for rooms with twin beds. They brought us up a single duvet! I was on the toilet when the lady knocked only to discover we had no toilet paper!!! When I went to wash my hands, I was walking in water all over the floor. Something was leaking, so towels and bath mats all over to soak it up. There were 3 sinks, and we could only use one. There was no creamer for the coffees, no price list for the mini bar, AND the pool was out of use!🙁 In spite of all these hassles, they had the nerve to charge us for the 1 bottle of water we drank. The lady on Reception the night we arrived was most apologetic and prompt in responding to our problems, but it is not what one expects from an hotel of this calibre. We certainly did not receive any Gold Membership benefits.

Amazing find, we will be back!

Wonderfully charming and helpful staff. Nice location for exploring Palma. Lovely big room and a great breakfast. Splendid!

Little Gem of a place in Palmas Old Town. Hotel has a relaxed charming feel. Staff are friendly and helpful. Lovely freshly cooked breakfast. Rooms are traditional but with such character. Very comfortable. We will be back for sure! Wonderful little place

Lovely old building, ideally located in the old town. Choice of bars and restaurants all around.

A great little hotel in the centre of the old town. Lovely breakfast, great little pool, clean rooms, excellent location. Nice and quiet. Highly recommend!