Best Western Pontypool Metro Hotel

Explore Best Western Pontypool Metro Hotel
8.6
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Traveller Reviews Best Western Pontypool Metro Hotel

Number of reviews per page
20
40
Top reviews
David
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8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was good parking good to
Jamie
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8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Limited things to do near hotel good for commuting
Gerry
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6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very poor dinner offerings
Margot
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Friendly staff, really good breakfast even though it was only a continental type breakfast. Pastries, cold meat (nice quality) and cheese, fruit, yoghurts, fruit juices, cereals & toast but plenty for everyone and all fresh. The rooms were a reasonable size. All in all a good experience.
Tara
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall our stay was very pleasant; the staff friendly and helpful. However we had a room for 3 adults and apart from having to pull the sofa bed out and make it ourselves it was extremely uncomfortable with a mattress so thin the metal work could be felt. We would also have liked hot milk at breakfast (for weetabix) which we were told wasn't available. The hotel served our purpose but was not the same standard as other Best Western hotels.
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Marie
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8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything as expected , room clean facilities good
Linda
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Had a lovely stay, bed was so comfortable, room was spotless. Staff friendly and nice to have a bar, after 5 hours driving. Breakfast was lovely full English buffet and plenty of cereal, pastries, yogurt etc. would definitely stay again
Aaron
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Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lady at the desk was very polite and informative and I was actually surprised how nice the room was for the price. Would definitely book again
Ansar
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Professional staff, brilliant service. Thank you
David
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Friendly and courteous Staff, Room was Clean and well maintained. We stayed for Two Nights but the Maid didn't Service the Room after the first Night which was disappointing but it didn't spoil Our Experience on the whole.
Malikha
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The hotel was good. Staff very pleasant- only down fall the room could have been cleaner and shower curtains refreshed!
Humayra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

.
Darren
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Yes
James
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff were excellent. Sadly let down by the room. Specifically on the rear side of the hotel (facing the main road). Large vents to let in cool freezing air which made the room cold and a small, ineffective electric heater in tge room. Used hairdryer to heat up. Also, lack of space in ensuite to put clean clothes, so placed these on floor... only to find fluff and dust on the clothing once on. Noise of road traffic was DOMINANT throughout the night. Im sure the car park side of the building would be better. Staff were very accommodating
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Michael
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Business
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Perfect stay
dionne
icon-Leisure
Leisure
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Easy to park clean rooms
Helen
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

I could hear cars passing all night very loudly.
Patrick
icon-with Partner
with Partner
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

No towels, pillows missing enable to call reception because the phone did not work so as a disable person i have to walk back to reception 3 time to sort problems. 3 disable parking spaces all full for cars with no blue badages. Told reception and they said they would have them moved, on my return after 3 hours the same 3 cars park in them. As a disabled war veteran with 30 years servers in the Royal Navy. This is the worst experience iv have. I through the best western hotel in Weymouth was bad which i stayed in a few months ago, but this place was disgusting. I will no be staying in a best western again and i will be spreading the word across the military net work.. extremely disappointed 😞
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Hannah
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very friendly attentive staff at check in and breakfast service. The room was spotless, large shower cubicle, excellent hot water and good water pressure, with Dove products provided. Well lit car park, conveniently located near major roads. Healthy options for a working breakfast.
Gordon
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

This is a nice, small modern hotel with easy access to major roads and plenty of parking.
Number of reviews per page
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