Overall Ratings & Reviews Best Western Bristol North The Gables Hotel

Shortage of staff. Outrageous charge for breakfast and uncomfortable bed

The hotel was clean and tidy the rooms were very nice.The food in the marco Pierre restaurant was really nice the staff were very helpful with lovely food ar a reasonable price.The food at breakfast is good quality and very tasty.If your looking for a hotel in the area this would be a great choice.I would definitely stay there again.

No complaints from me. The hotel is good value and the breakfast was really nice. Can't comment on the evening menu as we ate elsewhere.

The hotel was fine - the bed was a bit too hard and also too low for our liking. The Marco’s restaurant was a complete let down - but I’ve done a separate review for that! We booked the hotel with 24 hour room service - this was not available after 8:45pm - we also booked the hotel with daily housekeeping - this did not happen - our bed was unmade and we had to phone reception for fresh towels and extra refreshments - all very disappointing given that we paid extra for the executive room and expected to get what we paid for - the room was as described however the door was very stiff and had to be forcibly pushed to open & forcibly banged to shut - the bathroom & shower were very good - the staff were friendly and helpful. The breakfast was ok but very basic with not a huge choice - because the hotel was quiet I think the hot food was standing for too long as they didn’t think there was a need to keep replenishing it, however it was quite dried up. As they had already set & reserved tables for dinner, the breakfast tables available were a bit too close and twice I had to get up in the middle of my meal to let someone get past our table.

The welcome at reception was good and we were able to book a table at the restaurant. We were told that the room would only be serviced if we asked specifically. We preceded to our room which had a kingsize comfortable bed, hanging space, ensuite etc. Very nice. The shower had both pressure AND temperature, which not all places have. We then realised that despite booking a five night stay, they only provided us with four tea bags and two rolls of toilet paper. Over our stay it became a bit of a joke as reception would only allow us one roll at a time so we had to return regularly for supplies. The restaurant was OK, but on one night had a limited menu and the quality wasn't great. It was much better when the full menu was on offer. So in summary, a nice place to stay and our room was very good, a few tweaks and the whole stay would have been smoother. We would visit again because of the room quality, polite and conscience staff and location.

Hotel was in a good position - easy to find. The receptionist was extremely helpful, and check in and out simple. The room was a good size, with comfortable beds. There is no housekeeping but you could request additional tea/coffee etc if needed. Lots of car parking spaces.

Hotel rooms have seen better days. Room clean but long overdue a refurb. Mattress was old and needed replacement - very soft and could feel the springs. Water system needs looking at as air bubbled through sink waste trap when other rooms used bathrooms.

Ok but no lift, bed very soft so didn’t sleep that well Staff friendly & welcoming

Issues with cleanliness caused a chest infection and coughing. Dust had collected in various areas of ducting and heating that was not maintained and serviced. Very poor and staff tried to clean but not very well and initially refused to provide me with tools to resolve. Finally I cleaned the devices and had a night coughing free.

Very impressed with the friendly caring staff. The room was a little dark with just two bed sides lamps. But overall we were very pleased and we will stay again

Lovely staff, very friendly. Great breakfast and nice clean cosy room.

Was an ok stay room was small

very good location for bristol and surrounds. good for work stopover.nice restaurant for evening meeting.

I stayed for3 nights Only pizza for dinner one night The room was not cleaned during my stay Nothing good. Next time I will stay somewhere else

Great nights stay with friendly staff. Room was ok and the dog lived her bed and bowl and treats. Everything good so would definitely stay again.

Beds uncomfortable you can feel the springs of the mattress

Really nice place to stay

Very Good

Room was fine, quite dark. Was only there one night. Breakfast was mediocre.

Good all round stay, a bit noisy on the front of the building, would recommend a room on the back!