The igloo was great, our stay was nice even though we stayed for just one night

Clean room with enough space for a couple. The view from the igloo was just something else. Good staff, but it will be great if they have better communication amongst themselves, as the night shift receptionist told us we can do something while the day shift receptionist told us we are prohibited from doing the same thing. Not a big issue - just nitpicking at this point. Also, more chicken or fish options for breakfast will be great!

Good stay, cut short by a delayed arrival

I asked how to get our luggage to our room. They said the sleds. All sleds were broken and when I asked "well just carry them up." The room was not very clean. It was really small for the three of us so luggage had to go under the beds. I found a can of hairspray, not mine and other items. The room was not that clean. When I took it to the front desk on our day of check out the clerk looked like she was going to hid it.

Everything was great, the glass igloo, the food in the restaurant, and the staff!!! We mentioned that we had to leave early for our flight and will not be able to eat breakfast. When we came back to our igloo after a long day full of adventures we were pleasantly surprised to find a bag with sandwiches, fruit, juice and protein bars left for us! An outstanding customer service! Thank you for your hospitality ♥️

Spacious room with nice sauna inside

Fresh Good breakfast!

Perfect place to celebrate our 10th Anniversary! Night in the snow hotel and snow sauna was EPIC!

Everything was clean and neat, the igloo is unique and fantastic,but there were no slippers, no split shampoo and body wash and most importantly there was not any safe box, and it produced trouble when we decided to go for snow activity we should take all passport , money , etc.Breakfacst was good and multi items. Staffs were very friendly. The chack in was too late , 4 pm for the hotel with such high prices and that time there was almost night.

Beautiful room and excellent staff. We cannot thank Inka enough for her help, we loved our stay.

Good

Nice staff, pleasant breakfast, and seeing the aurora borealis while lying in bed is an incredible experience. But it still can't quite justify the price. Quite a few short black hairs on the pillow (neither my wife, nor I have black hair) and if you don't get an igloo at the edge of the property, the light pollution is probably too bad to see much. A shame that a hotel that advertises seeing the northern lights doesn't at least dim the outdoor lights after 10pm (or put them on a movement sensor?).

A nice experience but definitely not worth the exorbitant price, particularly considering the basic nature of the property and amenities. What isn’t shown in the advertising photos is the proximity to other igloos and to the road. Due to this there is plenty of unnatural light which obviously impacts the stargazing/aurora experience. We wouldn’t return

Very friendly and great customer focus!

They are very nice people! I really enjoy my time here

The food was surprisingly excellent, particularly the breakfast buffet. Dinner was also great. We had the salmon soup, salmon on beet risotto and the deer sirloin. All delicious. Unfortunately, although there were Northern Lights the night we were there, they were very hard to see because there is so much extra lighting around the hotel. Like incredibly bright parking lot lighting everywhere. You need to leave the hotel and go onto the nearby cross country ski trails. Also, the wifi was so bad we almost missed all the aurora app alerts. So, it was frustrating to have to wake up at 3 am, try to find a wifi signal and check the alerts. We couldn't confirm anything through our windows because of all the lights.

This property is so nice. We were so happy. Igloos are good. Hotel rooms are OK. Not to big except suits. Luosto center is in walking distance.

It was nice a little quiet because is not higuera sea son but really good if you enjoy to walk.

Rooms were kept too hot, even with the window open our whole stay. Lights were on in the carpark all night which reflected into our room. I requested a high floor, north facing room on booking, but was given a ground floor room on arrival. No rooms in this hotel face north which I wasn't made aware of until check-in, despite my emailing about it. On questioning the ground floor room, I was told I had to pay €30/night extra for a higher floor room, which was never mentioned in previous correspondence with the hotel. Despite the above, I do recommend this hotel and would stay again.

Disappointed that we didn't see the lights but other than that , excellent