Overall Ratings & Reviews Lord Haldon Country Hotel, Sure Hotel Collection by Best Western

If you want somewhere quiet. This is the perfect place. Friendly staff. And a lovely place to stay.

The staff were amazingly helpful and friendly. Really made our stay enjoyable

Overnight stay while travelling from the midlands to Cornwall. Great location, and very dog friendly. Would recommend

Was a lovely hotel, amazing building, amazing room and wonderful staff, looking forward to being able to go back soon!

Stunning location, good food and friendly staff.

This property was a proper little hideaway! The road in to it was a bit scary but well worth the trip! The property definitely had an air of bygone refinement to it. We had a very peaceful stay. The staff were very friendly and appeared gnuinely pleased to care for us.. It is a wonderful venue for business conferences, weddings etc.

The hotel staff were all helpful and attentive. The room was clean and fresh. The gardens were well kept and enjoyable. The building is old and in parts looking a little tired. Food in the restaurant was good. I would recommend the hotel for its excellent customer service and spotless accommodation.

Venue was lovely although very remote. Room was adequate but made uncomfortable by the radiator being on with no facility to turn off. Barely slept even with windows open and fan on.

Stunning from the outside, however the room needed some tlc (not sure if perhaps our room is used as a pet friendly room which might explain that). Bathroom was really nice, recently refurbished. Out room was situated above some outside seating and other guests were fairly noisy outside until gone 11pm which wasn't great. Food was generally good, had one issue with an item, but no apology and seemed to be an effort to get the item removed from the bill. Fire alarm also went off at 6:50am. Unlikely we would stay again.

Restaurant service, quality and quantity very good, but had issue with the Hotel's 3 course dinner offer. Obviously the Chef was not in agreement with the offer and it took ages to serve, otherwise the food was lovely. Room very comfortable, but if you are disabled in any way, there is no lift.

Lovely welcome on arrival

Initial thoughts were that the hotel looked lovely. Went downhill a tad when we had to hunt for the waiter to place our dinner order, food was mediocre. Room comfortable. Having been up since 5am, we were crashed by 9.30pm, only to be woken at 11.23pm by lots of people outside our room, talking very loudly. I went to politely ask them to be quiet, to be greeted by about ten people all standing in the room opposite with a camera man. I called down to Reception for support, but dialling 0 as per their brochure didn't get a response so I used my mobile to call the main hotel number. The gentleman said he would speak to the guests. I went back to bed, but was again disturbed at 12.15am by loud voices and electronic beeping. I opened my door & was again greeted by a large group of people standing in the room opposite. I called the night porter and was told that 'they'll be finished filming at 12.30'... seriously??? I barely got any sleep after that as I was so angry. It transpires that it was a paranormal event where people can book 'haunted rooms'. Obviousky the room opposite ours was one of the haunted rooms! I spoke to the lady in the desk in the morning and explained our dissatisfaction with the situation, to be told that 'they're normally quiet'. Totally unacceptable. Would not ever recommend this hotel and I will be contacting the Manager directly.

Very friendly service. Beautiful setting with lovely views and grounds. Quiet and comfortable. Dog-friendly which is a bonus.

Lovely location, excellent surroundings, very clean, friendly staff, excellent breakfast. The room was a little tired and the bathroom needs an update. However, it was very clean and comfortable and we would stay again.

A lovely location with beautiful gardens. Very helpful staff. The bathrooms could do with updating but the building is amazing if you like period properties which we do.

Nice quiet old country house. Public areas a bit tired but my room looked recently updated. Food was good. Gardens and view are lovely.

Just an overnight stay. Difficult to find. Surroundings lovely with some nice walks. Staff lovely but service a little slow and evening meal order incorrect.

Room a little old fashioned (bathroom had been refurbed though), mattress awful (really bad). Location, grounds, view and staff amazing. Didn't get any GPS close by so was a little frustrating to find initially. Drive up to hotel is full of potholes which probably belongs to a neigbouring property, however it is pretty bad and some are very deep, could be damaging.

First impressions was that check in was a little slow, ringing the phone at reception didn’t work so I found the bar where there was a member of staff. Food was excellent both breakfast and supper and service staff were attentive and efficient. Generous smoked salmon with scrambled egg. Bed was very comfortable, rooms warm, decor a little tired and bathroom needing a small amount of DIY. Seeing to the base of the bath. Walks are terribly thin, some guests are incredibly selfish when it comes to noise levels. We were very happy with our stay and would definitely come back. Thankyou a much needed break.

Decent hotel off the beaten track.