Overall Ratings & Reviews Apartment Wharf – Canary South

No communication and high deposit. Bad condition awl full kitchen and broken lamp. No contact avalible and had to isolate with the Coronavirus

There is no reception for checking in and the name of the property is not shown on the building. I had ask twp passersby to help me identify the building, then call the office. I had to wait outside in cold weather for about an hour, and ask for help at another business across the street, so that I could make contact with the office again, before someone came to let me in.

Great small complex of only 4 apartments. Good location for everything including supermarket restaurants transport and mordern city of canary wharf

Place was great😀 close to the financial district and underground, we had a great experience!!!!

When we arrived Nd settled in we realised only then that the lounge was broken and could not be used. Also there were no cleaning cloths to wipe down the benches. No coffee machine or plunger. No dryer for the washing machine. Floor was dirty. Hall carpet a serious trip hazard where it has come away from the stairs. Dirty stairwell.

Allison was vert nice and helpful. Answered all our inquiries as best as she can. Even had her husband help with golfing questions. The shortbread welcome cookies she made was a hit. Yummy. Walkable to edinburgh proper if u like a nice stroll. Easy to find with uber drivers.

Apartment is ok.. There is a Tesco a block from the apartment and tube station is about a 10 min walk. You will be charged extra for checking after 7pm.. We end up paying an additional 50 GBP since we had to check in after 9pm. Also, the sofa bed advertised was broken.. so they end up putting a mattress on a temporary support. Incredibly uncomfortable.

It was a comfortable stay. The apartment was slightly off the road it was supposed to be in so not as straightforward to find.

The location of the building was further off the river than expected and surrounded by many tall buildings limiting the view. Inside the suite there was some damage to the blinds so we didn't draw them.

The experience was totally ruined with a problem with the plumbing. On the Friday lunchtime of our stay (whilst we were out) we were contacted by the Managersto advise us that the water needed to be turned off due to a leak in the downstairs Gym. We got back that evening to find that the issue had been resolved (apparently) but our apartment had no water, including an ability to flush toilets and shower. As of the Sunday two nights later this had still not been resolved, and I had rung the Managers on 8 separate occasions that day with no reply. This was very distressing for my wife and family and I was left with no alternative other than to book us in to a nearby hotel at my further expense for the remaining 4 nights of our stay in London. I have written to the Managers on several occasions now seeking compensation, and so far they have only provided us with a refund for the Friday and Saturday night - not happy!!!

I rarely complain but......Manilla Street is quite long and the address given on our booking receipt was incomplete. We arrived at the agreed time but were kept waiting in very cold weather for several minutes. Greeting was friendly and helpful. On the 4th floor the stairs were quite a challenge. Fire alarm went off twice on the second day. It was reported but no explanation received. Heating was difficult to control and seemed to be intermittent. Second day all water stopped. Returned after some hours. Day of departure no hot water at all, and no heating, so not possible to shower for two days. Check out time on the booking form was listed as 11.00, but in practice is was 10.30. We dutifully took all rubbish to the bin locker (down the narrow staircase) to find the code for the bin locker was incorrect. Luckily there was a Household waste depository bin nearby. On the dot of 10.30 a cleaner arrived, perhaps the most rude person I have ever come across. No eye contact and the only words I managed to extract were "no English". The apartment was actually very nice and well equipped, but quite expensive and these problems were very detrimental to our short stay.

I never had water service's in this property. Poor communication no customer service.

Really nice apartment, very clean and well presented. Not far from Canary Wharf underground and a Tesco is just round the corner, not so great for late night deliveries. only complaint is with the check in procedure, they ask you to give an eta, which i did but as driving said this could change. i updated the eta throughout the journey only to have to wait over an hour to get in the apartment as the agent had to go and let other guests in elsewhere.

The apartment is great. The management company fails to respond. Parking was not available when we arrived. We paid a fortune for parking and they would not discount the rate even though we had to wait until after 11 pm to have access.

Great location, would highly recommend

We are a family of 5 with 2 young kids that stayed for 4 nights. The apartment itself was really spacious, clean and modern. The location is good and the grocery store and take away restaurants are 2 minutes walk. The pull out bed in the living area was horribly uncomfortable and in need of replacement and the pillows are so flat I'm not sure you could classify them as pillows, but overall the apartment was very nice and suited our needs. The service before you arrive and the scheduling of getting into the apartment on your arrival date is really where this property is lacking. Be prepared for unreturned emails/text messages and being unsure if someone is actually going to get you into the apartment. They are also very harsh and overly dramatic about their "breakage deposit" policy. It makes a for a generally unpleasant first impression. I understand the need for the deposit but the way they go about it is very threatening and didn't make me feel great about staying there. Basically, once you get there everything is good, but the staff/service in the office that organizes your arrival is not great and not friendly.

The only problem is the noise from the road.

The unit is clean and tidy. Nothing to complaint about. The location is very convenience to the DLR station. There are a Chinese takeaway and two groceries stores nearby so food is not a problem!!

It was a wonderful apartment only peev was the hot shower was warm and no pressure in shower

Area was quiet and clean, close to metro. Near enough to walk to restaurants. Beautiful apartment. The only negative was that there was a required charge of €300 on my card that I was not told about in any communications. A little more than I would have expected, and I am still waiting for my refund.