Overall Ratings & Reviews Enigma - Nature & Water Hotel

Stunning views, friendly and helpful staff, good locational. However even after booking the Spa there was no staff there to facilitate and we were not able to use this. The room shower leaked. Not often staff at reception to help. Dinner was not good and very overpriced for what it was. The hotel is in need of upkeep.

Very nice recent room, great view on the pool and mountains - in a remote area. The small spa section is nice, but jacuzzi still out of service. Breakfast varied depending on number of guests staying, but was good both days. Very friendly staff. Gym equipment very minimal. Would stay again

Accommodation is not for the price value

This is a lovely hotel with a beautiful view and pool. The rooms are spacious and clean. The hotel is a little isolated and you do have to drive to get to restaurants, beaches, town, but not very far. There is a restaurant and a bar and you get a fridge in your room.

From the moment you drive up the long driveway to Enigma, your first thoughts are that it’s a stunning hotel, an architect’s delight, with amazing views over the countryside. However there were some flaws of the hotel we noticed soon after entering the lobby. The hotel has so much potential to be more and do better than it was. Let me explain: No one was on the front desk at check in time and we were waiting for 10 minutes or so for someone to come greet us. The gentleman who did greet us was friendly and welcoming, however we found the whole service quite slow. There’s potential here to improve. The bedroom itself was large, with a good sized King Bed and a balcony with a view over the countryside. Some furnishings were a little dated and rusty however. There is potential to improve here. We visited the outdoor pool for the afternoon and this was nice, however the jacuzzi was closed and the pool itself seemed like it needed some better upkeep eg the pool ladder wasn’t properly secured and seemed broken. There’s potential to improve it here. We had a complimentary spa pass (via Expedia VIP Rewards), but this wasn’t offered to us at check in, so we didn’t see the spa. Breakfast the next morning was underwhelming to say the least. There was fruit, cereals, a few bits of charcuterie and cooked food to choose from, but the food itself lacked flavour. Also the coffee was undrinkable. All in all, this hotel has plenty of potential to be something greater than it is already.

Hotel was clean and staff friendly and helpful. However, the location was in the middle of burned area of forest expanding over many square Km.

A little off the beaten path but an amazing find. Everyone was extremely friendly and helpful. The dinner was absolutely fantastic. We thoroughly enjoyed finding this quiet private spot to relax by the pool and refresh.

A unique place with good service and serene background. I would highly recommend it as this place is much different than the surrounding areas.

All the staff were wonderfull. Recomend if you are looking for a quiet and relaxing enviroment.

There's a few amenities that need some attention. Overall good experience

Very nice and modern, helpful staff, beautiful surroundings

Great ambience. Very relaxing.

Lovely place in a very scenic location, staff was friendly and the overall experience was excelent

Outstanding service and facilities, at great price! Great views over Alentejo and very relaxing place.

Our room really needed some tlc. The air conditioning was controlled by reception which we were unaware off until chatting to some other guests. The air con is stuck on 23 degrees... to say it was hot was an understatement! Secondly, our electricity kept going off in our room, after seeing the receptionist opening the electricity mains cupboard to turn it back on and off. We just saved ourself the hassle of doing it ourselves

O espaço e o sítio em si é ótimo, ótimo para aproveitar a vista e descansar, em relação ao staff e atendimento foi outra história, o staff da piscina impecável, já no restaurante depois de pagar 65€ para duas pessoas já com vinho, primeiro

Hotel is designish and with beautiful view. Spa area with sauna, swimming pool and jacuzzi. Unfortunately, jacuzzi was pretty dirty. Room very spacious with huge windows and a balcony. Such a pity that windows were dusty but the view was amazing nevertheless. Tasty breakfast with a view, cosmetics from Rituals, nice service, free parking. Very very relaxing! Loved it!

Amazing and quiet hotel in the middle of the nature

Had problems both locking and unlocking the room every day, causing us to repeatedly go up and down to reception. We could not lock the room, neither could they!!! We asked them to move us whilst we were out for dinner, they failed to do so, and left our door open with our belongings inside!!! Whilst staff were pleasant, they could not help, and at no time did anyone from the management of the hotel appear despite asking to see the manager on 3 occasions

The hotel itself is very nicely decorated, modern and updated fixtures. We did go in an off-season so it was too cold to enter the pool, but the exterior was well-maintained. The breakfast was also delicious. Where the stay felt short was the service--during check in, they forgot to give me the code to enter the room and then I had to go back upstairs to ask for the way to get into the room. I was told I could use my code or a key (but I was given neither) and then was looked at like I was the one who was misunderstanding the situation. During check-out, the credit card machine was not working and when I asked to pay with dollars, I had to wait an additional 15-20 minutes for someone to ask someone to then go and ask someone else. Once I was given the confirmation that I could pay in dollars, I was then being charged 50 dollars over what I was supposed to pay for the room as 'conversion fees' when the issue was their machine not my payment method. Lastly, when we went to use their indoor pool, all the windows were very dirty and had white dust so you couldn't really enjoy the view outside. It just was not the warmest of receptions--other than these service issues, our room was very nice, very comfortable and relaxing and the breakfast is fantastic!