Overall Ratings & Reviews Phoenix Resort

Enjoyed our stay and the staff was very welcoming

A very warm welcome and the introduction to the unit along with thermal pool instructions was greatly appreciated. Would highly recommend

Clean and very informative & welcoming staff. Private spa in room excellent

A picturesque hotel with every amenity that you could want!

Such friendly staff! Beautiful property!

Well appointed rooms, friendly owner.

Easy check in really friendly guy who took the time to show us everything in the area on the map what to see and do

Nice one

Really enjoyed our stay

The spa bath was really nice and relaxing

The self fill mineral pool was fantastic!!! Six foot across - so relaxing. The bed was huge and super comfortable and the room even had a partial view of the lake. The garden was beautiful and the staff just lovely. Only suggestion would be that some of the wooden furniture surfaces need a sand down and revarnish and the plastic above the pool and the shower also need a refresh. Will definitely be back!

Nice room quiet area comfortable bed an amazing shower

Awsome four day stay will definitely be back.

Lovely gardens, quaint accommodation, could use a spruce up,nice views of Lake Taupo quite noisy as on busy road a bit expensive for what it was

The geothermal spa pool was lovely. Room was clean and bed was comfortable.

The room had its own private spa, a good facility but difficult to get in and out of as it is recessed. We didn't like the bedrooms being upstairs and the bathroom downstairs. Otherwise it was comfortable.

Lovely place with pretty garden and friendly staff who upgraded us from studio to apartment at no extra cost.Free use of washing machine. Just by the beautiful lake.Comfortable bed with crisp bedding. Short car ride to eating areas.Mildew on bedroom curtain onto balcony let it down a little

The location was ideal since we had our bicycles. Really nice and close to the lake front trail and nice easy parking in the back. The Hot Mineral bath was nice after a days ride.

Loved the space in our 2bdm Room really loved having a tv in the lounge & main bedroom. By far the mineral pool was a highlight all my boys and myself loved it thank you

Love the private mineral pools, the reason why we choose to stay here when in Taupo… so relaxing. The staff are also friendly and helpful. Also love the garden, very cute.