Generally the hotel was in need of refurbishment.e.g. chipped paint, stained ceilings, a broken lock on our en suite door. Small but noticeable things.

waited 10 minutes for reception person to arrive then we are told that we have to pay 10 pounds to keep car at the hotel then told the elevator was broken - hard to carry everything to 2nd (3rd for USA) floor. broken all the time the room was tiny and the shower hard to manipulate. it was quiet renovation all over - noise and stuff all over breakfast was good

The breakfast was ok The rooms terrible, aweful odor, the elevator was broke, just an old place that needs fixing. Did contact the hotel owners group and they were very responsive

Bar good selection didnt have breakfast

I have to rate this property a 1 star due to fraudulant charge to my credit card. Despite having prepaid for my hotel stay through expedia, the hotel charged my card for two two zero pounds. I did not incur any incidentals so there is no justification for any charge, nor was I informed at checkout that they had used my card details to make the charge otherwise we could have corrected it then and there. I contacted the hotel by email - no response. I tried contacting them multiple times by phone over the course of 3 hours today and no answer. I therefore had to go to the next step and contact my credit card company to issue a chargeback for that two two zero pounds charge reporting it as fraud. It's a shame - i've stayed at this property multiple times as I travel to Oban twice a year for work. I tried resolving with the hotel directly - so the best I can say at this point is... I tried.

This hotel is on poor condition. Lift not working. Breakfast was good. Bathroom had cracked tiles and mold. Would not recommend

The hotel is very out dated, The rooms are small and are not well taken care of. I would not recommend staying here. The beds are very small, the rooms are old and the floors really need to be re-done. the bathrooms are just ok, Our room the shower leaked onto the floor and the floor boards we always wet and soft.

The elevator was out which was unfortunate due to having to lug our luggage up multiple flights of stairs. The room also looked nothing like the photos. Our linens were clean, but the room left much to be desired. It’s an old building, but the lack of maintenance and upkeep, it was not the best by any means.

Very poorly maintained hotel and overly priced for what you get. Their excuse is it’s a “old building” and they are working on repairs but in my view this does not excuse the price point or lack of maintenance. Would not recommend and will never be back.

Easy check in process, 24-7 availability of staff, help with parking.

This hotel is quite run down. The room was not very clean, there isn't enough onsite parking, and there was a fire alarm in the middle of the night with no staff direction on where to go. Eventually the alarm quit and guests went back into the hotel but no staff directed the incident and no one communicated if/when it was safe to reenter. It was also a very hot day and the little fan in the room was old and had a loud rattle so could not be used when trying to sleep. Of our 2 week stay in Scotland, this was the worst accommodation. It is in a great location though.

Our stay here was below the standard I would have expected for the price. On the positive side, the location was good and very convenient for getting around. Breakfast was acceptable, with a reasonable selection, and the staff in the breakfast area were friendly and welcoming. However, the overall condition of the hotel was very tired and in need of significant investment. While reception staff were polite at check-in, there was limited engagement beyond that. The room didn’t quite match expectations from the advertised photos, particularly those showing sea views. Our window had metal screws in the frame to prevent it from opening too far, the curtains were noticeably sun bleached, and there were maintenance issues such as a leaking bath and damaged plaster. We also suspected the room may previously have accommodated pets, as my husband, who has mild allergies, experienced some discomfort with his asthma during the stay. When we requested an iron and ironing board, these arrived without a cover for the board, so we had to improvise by using a towel. Another point to note was the £10 per day charge for on-site parking, which felt a little steep given the overall condition of the property. Overall, you could see that this hotel was way past its prime but still has potential to be great again, but requires significant refurbishment.

The location is perfect and the lounge has beautiful views. The staff are very friendly and helpful. The hotel and my room were clean. However, I stayed in a single room and the en suite was the smallest I have ever seen - definitely only suited for small to medium people! I will not hesitate to stay there again.

Room was dated but clean had a evening meal which was excellent over all enjoyed our stay

Our overall impression of this hotel is poor. On the positive side, the location is excellent and very convenient for getting around. Breakfast is acceptable, with a reasonable selection, and the staff in the breakfast area are friendly and welcoming. However, the overall condition of the hotel feels tired and in need of investment. While reception staff are polite at check-in, there is limited engagement beyond that. The room doesn’t quite match expectations from the advertised photos, particularly those showing sea views. Our window has metal screws in the frame to prevent it from opening too far, the curtains are noticeably sun bleached, and there are maintenance issues such as a leaking bath and damaged plaster. We also suspect the room may previously have accommodated pets, as my husband, who has mild allergies, experiences some discomfort with his asthma during the stay. When we request an iron and ironing board, these arrive without a cover for the board, so we have to improvise by using a towel. Another point to note is the £10 per day charge for on-site parking, which is limited and feels cheeky given you’re already paying for the room. Overall, you can see that this hotel was likely excellent in its prime and still has potential, but at present it feels like it would benefit from some significant refurbishment.

The hotel was having refurbishment in the dining room, but during my stay there was no noise, and I was able to park in the main car park, and although I was going to pay the parking charges, when the staff realised I had a blue badge, they mwentioned that parking was free. Due to the dining room being closed residents were eating at the bar, and the staff were very helpful, and the food was good. My room was excellent, with a great view of the bay

A bit of renovation going on! At the moment

Good location, easy parking and friendly staff.

It didnt get off to a good start when we were told there was a £10 parking fee for the hotel car park.When I read parking was available at the hotel, there was no mention of any charge. This is not acceptable. The breakfast and evening meal were delitious..The waitress was very polite and helpful.The young barman however was more interested in his phone and reluctant to help her.The room very nice and has been recently refurbished.The sea view was exceptional.

The Great Western Hotel is now returning to "great"in every way. Really enjoyed my recent stay. You will not find a better location than this centre piece of Oban bay. Good choice of food and drink served in a nice friendly atmosphere. The staff are also a real asset of this hotel and it is plain to see that the ownership and management are now determined to continuously improve and look after this great hotel. I look forward to returning to The Great Western Hotel as soon as I can.