Overall Ratings & Reviews Alcanea Boutique Hotel

We checked out early, the next morning due to unacceptable conditions and unprofessional treatment at Alcanea Boutique Hotel. Our room was extremely small, barely larger than a walk-in closet, we had to turn sideways to move around. The hygiene was even worse: large amounts of long black hair were stuck to the shower walls, and the sheets smelled strongly of mildew, making them unusable. My wife had to use her shawl to drape over her because the sheets smelled bad. When we brought this to the manager’s attention, she denied responsibility and rudely implied we planted the hair ourselves, which was both offensive and unprofessional. We do not recommend this hotel.

We loved our stay at this hotel! The view of the harbor from our room was incredible. Would definitely stay here again!

Eva was an amazing host and we loved our stay

4 night stay in late March/Early April. Beautiful location on the harbor. Great atmosphere. Felt extremely safe. Eva was very welcoming and room was lovely. Parking is nearby and is free, and an easy walk with roller bags. Would definitely return and our visit wasn’t nearly long enough.

Booked for 4 nights and left at 5 am the next DAY AND BOOK OTHER HOTEL. This place doesn't have a front desk, reception etc. So noisy and scary...we were by ourselves in the house and we didn't feel safe. DIRTY SMELL ROOM ,MOLD AND BED BUGS,THE TOWELS WERE SO OLD AND YELLOW. THE FLOORS WERE SO OLD . THIS IS AN OLD DIRTY HOUSE NOT A 4* BOUTIQUE HOTEL.THE REVIWS ARE NOT REAL....CANT BE!

Awesome Iconic location built right into a 1600s fortress. Third floor walk up was tough on us though. If I came again I would have to stay on the second floor

We absolutely loved this hotel. The location is perfect in Old town Chania. We had a beautiful view of the lighthouse from our room. It is on the end away from most of the noise. The room (4), building, were beautiful. The breakfast was delicious, service was great. We also enjoyed a glass of wine at night too. Ava was delightful and so welcoming!!!! If you are okay with stairs you have to stay here. Remember its a 500 plus year old building. Its not perfect and not American ADA compliant.

Fantastic place. Beautiful room looking out at the sea and lighthouse. Eva the host was welcoming and friendly. Breakfast was great and location fabulous. Would highly recommend.

This hotel was unique and had a lovely feel about it. It was close to everything and had everything you needed

We absolutely loved our stay here. It was just on the edge of the port so it was quiet and peaceful but a short walk to all the action. Ava was very kind, sweet, helpful, and so accommodating. We highly recommend staying here!

This property is amazing! I wish I stayed longer. By far the best part of my trip so far. I left like I was at home. Hope to come back again one day. I highly recommend this place.

This cute hotel is in a perfect location in the beautiful harbor. Having a café on the first floor, lots of restaurants and shopping close by, a beach within less than 20 min walking, it was perfect! The staff went above and beyond to make us comfortable. Would definitely stay here again.

Very convenient place, overlooking the water, and the manager is super nice. I think her father owned the property. The rooms are small, the standard ones, but they will do. The breakfast is good, but can get busy with one person doing all the serving since no burette. Also, I wish breakfast could start earlier.

The staff was fantastic! Beautiful location. Nice, quiet room with a great view (room 7).

We absolutely loved our stay here. Lovely hotel. Over 500 years old. Stairs to room. The a/c worked brilliantly. Our balcony room was just as pictured. Huge room #1 Delicious breakfast served to guest til Noon! Eva the property manager was just the best. Would highly recommend!!

Great location, very helpful staff

Wonderful stay - a beautiful small boutique hotel with excellent location and great views. Delicious breakfast too!

Very nice boutique hotel centrally located in old Town. Excellent staff who were very helpful. Nice breakfast. Plenty of restaurants around.

Excellent accommodations! Very nice staff who were extremely hospitable. The only issue I had was the parking situation. They state there is parking available but it’s street parking which is available to everyone, not just the hotel. This is a major issue and they need to change this on their services on the App.

The Alcanea hotel is a most unique property. It is decorated in a way that emphasizes the 500 year old fortress it is a part of. The bed was amazingly comfortable, with lovely bedding. It is situated perfectly with wonderful views, and great walks. The breakfasts were delicious! We enjoyed the Cretan foods. The staff are very kind! Eva always had time to chat and give us ideas of where to go and what to do. Georgia served us breakfast every morning. We enjoyed her very much. Our cleaning lady, was also a gem! We will plan to go back again! Enjoyed every minute!!