Holiday Inn PLANO - THE COLONY, an IHG Hotel

Explore Holiday Inn PLANO - THE COLONY, an IHG Hotel
8.6
Very Good
From 1,008 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Traveller Reviews Holiday Inn PLANO - THE COLONY, an IHG Hotel

Number of reviews per page
20
40
Top reviews
John
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice,clean
Emari
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

This was the second time I stayed here. The place is quiet. Roads are clean. The TVs are more modern. Lots of food options around.
Priscilla
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay was good.!!
Yesennia
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Stay was great! Super clean rooms. Staff was super nice and beds were so comfortable! We will stay there again next time we go to WorldSprings since it’s also right down the road within a 5 minute drive.
pablo
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Sergio
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The AC wasn't work properly
Will
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The breakfast isn’t worth the $6.99 pre purchase and definitely not $12.99 the same day purchase.
William
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice
Bryce
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

One of my fav places to stay… Good price.. lots of shopping and food choices..
Alagi
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I worked in the front desk to check in and I was told that a $50 fee must be hold on my card. There payment system will not accept my card and as a result I was told that I will not be able to get my room keys as a result. At this point I already booked my hotel through Hotels.Com. Called my bank and they confirmed that there’s enough money on the card to covered the $50 hold fee. Called Hotel.Com and I was told by the agent that I have to wait until Monday to resolve the issue. I have no where to go to spend the night. An hour goes by sitting there thinking what to do next. I was ready to leave and then Bailee, the Front Desk Agent asked me to try and insert the card again to see if it would work this time. I guess she configured the computer. Suddenly, the payment when through after an hour plus. It was all out a very bad service and experience.
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Sheila
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was nice and clean. Bathroom was nice with glass shower. Big nice comfy bed. Microwave and mini fridge. Nice pool. Nice smoking area and areas to sit at and relax. Hot breakfast for additional cost. Not that great. Sausage was very dry. French toast and fresh fruit was good. Inside lounge. Staff was professional and courteous. Price was good.
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Peter Anthony
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Business
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The service wasn't great, we were there for a multi-day meeting and the coffee was always running out, nobody was ever checking in on us. The hotel is being converted into a Hilton Garden Inn as we speak. Hopefully the customer service will improve along with the renovation.
Kayla
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The stay was pleasant the only thing I wish they would have done was go and clean the room while we weren’t there. We did not have a chance to try the food but good deal breakfast buffet for 12.99 . Good location very near the expressway and places we had to go to. Will recommend and definitely stay again
Kara
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The receptionist was very kind and helpful! The parking was convenient and anywhere we wanted to go was right near the hotel. The beds were very comfortable and the rooms were very clean. We were very impressed that they had a smart TV that offered prime, Netflix, etc. A lot of hotels that we have gone to do not give you that option. I would definitely stay at this property again!
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Krystle
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location! pool was fantastic and well maintained! room was clean and comfortable.
Michael
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Bathroom had hair all over and there was food still left in the microwave from the previous stay. Air conditioner took hours to cool down.
Stephen
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

How ‘bout a free continental breakfast, yo?
Frederick
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I'm never disappointed choosing the Clarion when I come up from the coast to visit family.
Ashley
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property was not clean and smelled like wet dog in many areas. The floor boards in our room were broken and hurt if you walked over it/tripped over it. The water was also shut off for several hours so we couldn’t use the sink, shower or toilets. Then on our last night from about 7:30-9:45, they had workers in the back with sledge hammers breaking down cabinets and loading them into a truck and it was very loud and we couldn’t get sleep. We called the front desk to complain twice and she didn’t have any info on when it would be done or why they were doing it at night. We requested a manager and she said the manager would be there in the morning which was not true.
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caroline
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel was nice, staff were ok ! We booked a two beds bedr
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