The food could be better and it’s definitely not a 5 star a 4 star at most.

This is a beautiful hotel with fabulous staff. The food is also great. My only complaint would be that there aren’t enough sun loungers for the amount of people in this large resort.

A great hotel for families. The buffet had a really good selection every day (we stayed for 6 nights) and the hotel has lots to do. They were renovating the indoor playroom during our stay and with that it will be even better.

Generally the hotel and location was very good, especially for smaller families. As a small family with an older child, we found it wasn’t as suited to our needs with less areas of quiet. The pool was packed out every day with families and small children taking over all of the areas, it would’ve been good for there to be a quieter area. It was also disappointing that you could only use the à la carte restaurants a couple of times during our stay, the ramen restaurant was the best - the others, wern’t too special. The general buffet restaurant was fairly good with a lot of variety as well as local foods. The drinks range was good and the bar stuff were quick and friendly. We would normally get an upgrade due to our Expedia level but were told this wasn’t possible, as a result we were in a normal room with a sofa bed which was quite tiny in comparison to other hotels we’ve shared a room for within the area. The sofa bed itself was also of bad quality and kept falling apart.

Too many children .. I know it’s a family hotel but there are adults only as well so would be nice to have some adult only areas in the hotel like I usually find in other ( star hotels

Really fantastic hotel complex with everything you’d expect from a 5* resort. Highly recommend the swim-up rooms if you have kids. Alacarte restaurants aren’t worth getting excited about, we preferred the buffet. Private beach was a great addition and has a brilliant beach bar.

The main reception staff are not very friendly/helpful and need to learn to smile!. Not enough sun beds for the size of resort and long queues for drinks and snacks just need more staff this would have made the holiday more enjoyable.

A nice hotel, but if you don’t have children please book the sister hotel next door Ella Elissa. Helea is a very big, very busy hotel full of screaming children. Rooms are nice but again can hear babies crying all night. Perfect for families with young children, but anyone else should seek an alternative.

The hotel is excellent Only the reception staff is not good as should be, very poor on solving problems the other hotel personnel are excellent. check carefully all your reservation needs before coming to the hotel in order not to get bad surprises.

This is not an all-inclusive resort, it is semi-inclusive. You are limited to two restaurants although there are seven of them and once you use up your reservations you must eat at the buffet restaurant. Further, room service is not included (unless you count the water and few cans of soft drinks that they may refill daily). The Greek staff is generally rude and not willing to help, that being said the foreigners are much friendlier and assist whenever you ask. Overall, the resort was okay not the best but not bad. The spa services were nice and the two restaurants we were allowed to try had okay food essentially what you would expect in a hotel restaurant.

Beautiful hotel but run like a 3 star. No one to help with luggage on arrival. People at check in desk didn’t want to help, just told us to wait once we’d already unloaded and brought all 7 suitcases in, with 2 babies! Staff member called Elena was very sarcastic and rude, should not be working there. Bed was creaking very loud with every small movement. My baby woke up 3 times crying from the sound, we moved rooms at 1am just for the night. I had to take my 6 month old across to the other side of the hotel just to sleep in a decent bed then move back to original room next day. Staff lie a lot, next day they told me the bed was fixed but nothing had been done. Housekeeping took my babies towel by mistake; took two days for them to find it and bring back to me. No service at pools, you’d expect staff to take orders around the pool at a 5 star. Staff dont know much and lie when questioned. Very strange. Mornings are extremely noisy when people walk past the bedroom. I was up from 7am from constant noise which wasn’t good for my baby. All inclusive options were very good though.

A superb resort, can’t fault a thing. Busy at times but that’s because it’s so good

The resort was good overall, but it lacked the finesse I’ve experienced at some other resorts. The staff were genuinely great and provided excellent service throughout our stay, which was definitely one of the highlights. That said, there were several maintenance issues around the resort that took away from the experience — things like loose or damaged tiles, a nail sticking out of the floor, and a handrail that wasn’t fitted properly. Small details, but noticeable in a hotel of this standard. The cocktails also need some improvement. For example, the mojito arrived without mint, and quite a few of the cocktails just tasted overly sweet and syrupy rather than properly balanced. Food was very hit and miss across both the restaurants and the buffet. Some meals were enjoyable, but others were disappointing — the chicken was often very dry, and the burgers from the street food bar were really inconsistent. One was fine, while another was rock hard. On the positive side, the pool area, views, and overall service were excellent. If the hotel can improve the consistency of the food and drinks, along with tightening up maintenance and operational details, it could easily become an incredible resort.

Absolutely loved it here and will definitely be coming back!

The

Stunning hotel in terms of facilities and design. Service could be a little slow and the food overall was slightly disappointing, quite basic for 5 star.

Amazing

All of it

Facilities were great, food was superb and hotel staff very friendly.

Very nice and friendly staff Clean resort Good food Entertainment for children Children friendly hotel