I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Staff were welcoming and worked efficiently; room was clean and much larger than MOST hotels I found in Zürich for much higher prices and which did not include breakfast like this hotel does! The breakfast was EXCELLENT, with a custom, self-serve, espresso coffee machine included. They also had a HUGE selection including made to order omelettes, many breads & cheeses, hot & cold food, fresh fruits. Access to the spa next door which was unbelievable! Huge heated pool & jacuzzi, sauna, showers, and elaborate gym! Price was very reasonable especially compared to all the others which had lower ratings. The trains run to Winterthur often, from Zurich main and also the airport. Hotel is about 10min walk from train station. Wow! I would definitely stay here again!

Very far from Zurich, but close to shopping and restaurants. Hotel itself was nice, staff pleasant with limited English

Nice room, good location, helpful staff

Quiet time of year so limited staff on. Very easy walking distance to train station and centre of City. Would highly recommend

Breakfast was lovely. We had an evening meal, was also very nice. Hotel clean, parking was good. Location also good. Will book for my next trip

Staff was wonderful. One of them even knew about NH!

Nice place. The staff were not friendly at the time of check-in or during the stay.

In walking distance to the train station. Great breakfast options. Room was always clean!

Everything went well, the only huge problem was not working AC at night in the beginning of August. We all were sweating out and the was no option to open the window, bc of the train that passes by very close.

The lobby is stunning, the room was spacious The staff was the best feature.

Recommended

Wonderful staff, customer service, food and great hospitality. Will come here again. I would highly recommend this hotel.

Nice place to stay. Quiet, convenient, parking space available, comfortable room. Staff are very nice and friendly.

Beautiful property and the access to the adjacent fitness center was a wonderful perk. It lacked a little in convenience but a 10 minute or less walk to the train station was really no big deal. My kids especially liked the family suite setup that gave them separate twin beds.

Such a wonderful experience every time! This is the only hotel I stay in when I come to Zürich. The staff are wonderful and make for an exceptional experience. The room has all the amenities you could ask for an excellent quality.

Banana city the hotel was spotless staff were faultless breakfast was good .I upgraded to a suite which was very nice and a big room with air conditioning .It States minibar and bottle water .The mini bar is just a small fridge not stocked up with anything just an empty fridge which is misleading that needs to be changed and when I asked for bottle water I was told you only get it on your first day which is also misleading.The tap water you can drink plus there loads of water fountain around every where you visit which are safe to drink.Train travel is great not cheep but you can buy 50% tickets or unlimited tickets you have to decide what best for you .Make sure you have a valid ticket there are ticket collectors everywhere and if you not got a ticket no excuses they charge you chf 90 plus price of ticket ouch . Went to see Wales play in euros had a great time

Close to Winterthur station.

Great experience

Everything you need is in this area, train station is 10mins walk, restaurant, shopping and location is safe.