Very nice experience ! Clean Rooms with a big bathroom. Delicious food. Beautiful architecture. Kind nice Staff specially in the Reception and the breakfast Restaurant. Overall is very very nice experience. Very recommandable.

Clean room, beautiful and big pool. Gym poorly equipped, you should have free weights, benches, and pull-up bar better than specific muscles focused machines. Tunisian kitchen was excellent. Nothing special about the international buffet. Staff service and behaviour was very disappointing. Some were professional, but few were heard saying negative comments and insults toward the clients who couldn't understand them, I understand Tunisian so it was sad to see this behaviour.

Perfect

Did not use the spa but the hitel was busy and a bit messy

The Room at 27 c and without any possibilities to regulate

Friendly staff

Great place to stay, delicious food, clean ✨

Restaurants were crowded No tables were sit No drinks or service were offered on many meals

Un sejour magnifique

On a passé une bonne semaine, l’hôtel est grand spacieux, piscine et plage au Au Top personnel Au Top et petits soins. Par contre dommage il n’y a pas de café mort, impossible de prendre un vrai thé à la menthe ou une Chicha il faut sortir. À la thalasso est bien, mais je préfère celle du Royal Kenz L’accès à la plage directe est appréciable, malgré que la plage n’est pas propre. Les cocktails sont quelconques, mais les serveurs sont très gentils. Si vous leur dites le dosage ils vous font le meilleur cocktail.😉 Globalement, on a passé un bon séjour tout de même, même si on s’attendait à un niveau au-dessus Les parties communes laissent à désirer pour un 5 étoiles tunisien

The hotel is definitely not a 5* its below 3*. No AC in the hotel apart from the rooms, sensor lights in corridor dont work properly so your walking in the dark. They are short of staff the food is not a 5* either food would finish 1.5hr from strating time and would not be refilled untill u complain, we waited 1 hour and 5min for glasses to be given to us at dinner and the staff give attitude when u keep asling them. Please trust me and the review of people who have mentioned the same thing cos it true to the point. I thought people were being fussy or exaggerated it but believe me they didn't. I would not recommend this hotel at all. Also this hotel overbooks and can not provide rooms as they did this to us. We we booked 9 rooms and was only given 4 so the 1st night we had to share rooms with 6 people sharing one room. I will be calling expedia and complaining about this as we lost out a room for 1 night which we paid for.

Didn't get the room i booked, had to sleep on sofa. Air con doesn't work throughout

Just returned from this hotel and it wasn’t a good experience, the hotel looks lovely but it’s a different thing once you’re in there. No plates for food, tables full of used dishes, food all over the tables, food not brilliant and very long waits in que for food, staff are rude when you ask them to clear table, no sun loungers anailable by the pool if you don’t put your towel on them at 5am, absolutely ridiculous!! I seen people paying pool staff to keep them sun loungers, towels were left on loungers all day, there are signs everywhere saying you cannot reserve sun loungers with towels…. It was just a free for all. Rooms are nice but we paid for a sea view, which we didn’t get, as we was told the hotel was full. Carpets in the hallways look really dirty and nasty, shop in reception is a rip off, I have been to many hotels in port el kantaoui and I would not return to this hotel, there are better hotels for less money, don’t waste your money on this hotel.

Beautiful hotel i totally recommand it

The service was 5 stars, very nice staff, the waiters are super friendly and nice people. The room is clean and comfortable. Hotel has all amenities you could enjoy.

Burkini interdit!

I'm a frequent traveler. This hotel is definetely not a 5 stars one. I am a hotels.com Platinum member and I did not get any perks. The receptionist did not explain anything and checkin is very slow, service is mediocre and restaurant is very crowded and very noisy. But the best one : booked 3 rooms. We found crockroaches in 2 of them. Pool and food are good, though. Way to go.

One of the best hotel in sousse i definitely recommend it

Booked sea view family room, we had a garden view with sea in a distance! Was told all the rooms had the same view they don’t have a pole view so we could have save £100 and paid for garden view and got the same room! Reception staff were very rude when we come down to ask about the room they just said they are all the same we have none on pool view asked for another room he just looked at us and walked away! Very rude. Couch in room wasn’t clean, curtains had stains on and base of bed was all ripped!! Only people helpful was the baggage staff and our cleaner they was great but other than them no one who was very helpful, no sun beds were available and when there was you have to go and get your cushion for sun lounger! Had to pay 100 dinar for 2 towels and they were small towels, at 9.30am when they opened was told to come back from in about 1 hour cause they had to towels available everyday! It wasn’t the best first impression and didn’t improve, we extended are holiday but now have booked another hotel for the rest of our days here because of the services we was given!!

Great