Overall Ratings & Reviews Banana Palms Hotel

Clean and friendly staff

Always a pleasure staying here, we've done it many times. The only suggestion would be to try to help reduce mosquitos (zancudos) inside the room, we spent quite some time killing a lot since I'm alergic to the bite

Jardines

An ok place, very poorly managed. The hotel itself is beautiful, aside from a dozen or so unfinished buildings in the back lot that give it a creepy vibe. (A couple have full grown trees growing up through the middle of the floor.) The management is atrocious and the rooms are furnished with cheap crap they seem to have bought in the local market. The low light of my trip was when the full length mirror on the wall spontaneously fell apart (the cheap plastic frame came apart at the corners) and crashed to the ground in pieces. The hotel charged ME for that. I mean it wasn’t much— $17 or so— but I didn’t even touch it, and I specifically told them I refused to pay for it, and they just charged my card anyway. So I hope they enjoy their $17 because I won’t be coming back.

Everything was beautiful

The hotel was very nice, the staff was pleasant and willing to help with any needs. The food options were plenty and tasted delicious. The only recommendation I would have is to put a fresh coat of paint in some of the areas. However, that wouldn’t stop me from staying here again.

This is a nice hotel but the pool was not open as advertised. Hot tub was too dirty to use. Restaurant food was not good. Rooms and atmosphere was good and front desk was friendly .

Beautiful view at the lake, nice place to relax

Wow spectyproperty and friendly staff large two bedroom was clean and quiet

Un sitio agradable, muy cerca del castillo para ir a pie. Piscina agradable.

Its close to the Castle of San Felipe de Lara really nice view to the lake of Rio Dulce

Traveling solo in motorcycle, first time here and in guatemala Lovely place right in front of the lake Lovely staff very helpful. Room nice

I stood for one night and the hotel rooms are spacious, well ventilated and illuminated. The parking was close to my room which was fantastic. The constructions, gardening, decorations really sets guests in the tropics. The staff was friendly. While my staying there was an electric shortage, but the hotel's manager resolved within 15 minutes.

The view and the stay is amazing ! It’s located in a perfect place ! The food amazing . I had a problem had to wait about an hour for them to put water in my room so I could shower , brush my teeth , or use the bathroom . Even after they put it on I took a shower afraid I was not getting water since the pressure was not working at all. For a place that looks amazing it sucked that the water was not working and they really were taking their time fixing it for my room

PERFECT FOR LARGE FAMILIES. I have 5 kids ranging from 1 to 12 and the layout of the rooms was perfect. The activities on site were also perfect. There's a pool that's safe for 5 year olds but deep enough so the older kids enjoy as well and a separate deeper pool for the bigger kids. BEAUTIFUL. PEACEFUL. PERFECT.

Amazing place overall, pool was great my son enjoyed that for two hours at night. Staff at front desk was very professional. Dining was great, excellent food and staff at dining was super friendly and professional

Great hotel on the edge of Lake Izabal. Good pool and rooms. Walking distance to the Castillo San Felipe. Perfect stop on the way to Tikal.

The area is so beautiful.

Me gusto mucho la villa donde nos quedamos, limpia y comoda.

Super clean, nice place. Hot water tank probably undersized because shower was hot for 5 min, then went cold.