No water before

Very nice hotel. Spacious room with good size walking closet, hot water, A/C and Wifi. Common areas with nice landscaping. Very recommended. I will definitely come back.

Very clean room, spacious, nice staff and friendly, the pool was clean and nice and the location is great. The restaurant needs more writers because when there were many people the food took much time to arrive and was cold. But everything else was amazing, including the staff in the reception who helped us with booking tours and everything we needed. Very recommended hotel!

The facility is so beautiful,so many fruit trees and awesome surroundings The staff is very good,one thing i would like to see,coffee early in the mornings, before 7 otherwise you need to go out and try to find someone open which is very difficult

Muy bonito lugar para pasar tiempo con familia lo único es que el jacuzzi no estaba puesto y tal vez un poco más de limpieza para la piscina sería algo que considerar.

Very beautiful surroundings and easy access to a lot of nice events

Very nice people

Clean and friendly staff

Always a pleasure staying here, we've done it many times. The only suggestion would be to try to help reduce mosquitos (zancudos) inside the room, we spent quite some time killing a lot since I'm alergic to the bite

Jardines

An ok place, very poorly managed. The hotel itself is beautiful, aside from a dozen or so unfinished buildings in the back lot that give it a creepy vibe. (A couple have full grown trees growing up through the middle of the floor.) The management is atrocious and the rooms are furnished with cheap crap they seem to have bought in the local market. The low light of my trip was when the full length mirror on the wall spontaneously fell apart (the cheap plastic frame came apart at the corners) and crashed to the ground in pieces. The hotel charged ME for that. I mean it wasn’t much— $17 or so— but I didn’t even touch it, and I specifically told them I refused to pay for it, and they just charged my card anyway. So I hope they enjoy their $17 because I won’t be coming back.

Everything was beautiful

The hotel was very nice, the staff was pleasant and willing to help with any needs. The food options were plenty and tasted delicious. The only recommendation I would have is to put a fresh coat of paint in some of the areas. However, that wouldn’t stop me from staying here again.

This is a nice hotel but the pool was not open as advertised. Hot tub was too dirty to use. Restaurant food was not good. Rooms and atmosphere was good and front desk was friendly .

Beautiful view at the lake, nice place to relax

Wow spectyproperty and friendly staff large two bedroom was clean and quiet

Un sitio agradable, muy cerca del castillo para ir a pie. Piscina agradable.

Its close to the Castle of San Felipe de Lara really nice view to the lake of Rio Dulce

Traveling solo in motorcycle, first time here and in guatemala Lovely place right in front of the lake Lovely staff very helpful. Room nice

I stood for one night and the hotel rooms are spacious, well ventilated and illuminated. The parking was close to my room which was fantastic. The constructions, gardening, decorations really sets guests in the tropics. The staff was friendly. While my staying there was an electric shortage, but the hotel's manager resolved within 15 minutes.