Best Western Plus Santa Marta Hotel

Explore Best Western Plus Santa Marta Hotel
9.0
Exceptional
From 784 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

8.0

Service and Facilites

9.0

Traveller Reviews Best Western Plus Santa Marta Hotel

Number of reviews per page
20
40
Top reviews
Pablo
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amo que la terraza cierre tarde y el restaurante también si pudiera sugerir una mejora sería dejar la piscina abierta hasta las 10 o algo más tarde pero todo lo demás excelente desde la comida, a la atención, a la vista con gran ubicación. Un hotelazo. Mención honorífica a Ronald, Paula y Caleb. Muchas gracias por facilitar mi estadía y gracias a todo el personal del hotel en general! Siempre un gusto y altamente recomendado!
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Luz
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great breakfast!
Jose Javier Herrera
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Siempre bueno todo ✌️
Thessa
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Clean, comfortabel, friendly and pleasant distance from historical center, beach and to get on the road. Lots of choose at breakfast.
Charlie
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel exceeded my expectations and the staff were exceptional. Caleb at the front desk was very friendly and helpful whenever I needed as well as everyone else at the front desk. Definitely will be where I stay when I come back.
Mark
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6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Weird stay at this hotel. Rooms advertised as soundproof but you could hear literally everything in the hall, especially the cleaning staff if they were yelling at each other down the hall. Breakfast was basic but fine. My first night there I burnt my head because the water in the shower randomly gets scalding hot, then freezing cold. The pool bar was okay. Small pool. The one day there was some wedding anniversary thing. Which was awkward because i was stuck sitting there reading while they all yapped for an hour. Not sure why they get importance over another guest, but okay. Another night at the pool bar there was no Dorado or Aguilla.....like exito is right there how are you out????? Then another night i was sitting up there, went to vet a drink at the bar, and some woman just took both chairs from the table i was sitting at???? Like, why? Tv was nice, but because they put the cable box in the worst spot, you couldn't change the channel from bed. Coffee machine didn't work at all. Whatever. Gym was nice. Wifi works really well.
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DAVID
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent extended stay twice. Thank you for everything
Gina
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff very friendly and breakfast was great!
Gabriel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel muy cómodo, con buenas instalaciones, la comida muy rica y fresca. Se recomienda que el personal del restaurante anote los pedidos, porque varias ocasiones se les olvidaron cosas, pero se recomienda 100%.
PABLO
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Bien ubicado precio calidad razonable desayuno muy sustancioso staff amable habitaciones impecables
Paulo
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

it was well cooked
Andre J
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice hotel to stay. Love the rooftop and pool
Dallas
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8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Wonderful staff, especially Paula, Maria and the girl with the curly hair (sorry didn’t get your name) at the front desk. Hotel isn’t located in the best area, but ok walking during the daylight. Could definately use more variety at breakfast and more pool loungers. Cleaning staff do a great job, keep everything spotless.
Rhonda
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

No airport shuttle as indicated on Expedia. Restaurant is terrible in terms of service and food. Rooms are clean, pool area beautiful
Felipe
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Tuve muy buena experiencia en el hotel la acomodación muy buena. En especial mi agradecimiento a Paola la bartender de la piscina fue muy atenta y servicial se empeña por satisfacer a los huéspedes con su buen servicio, no dudaría en volver al hotel muchas gracias
John
icon-Family
Family
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Overall the stay was pleasant. The hotel is located close to the marina and the historic centre. The facilities are well maintained and clean. My 2 down sides are: the bathroom is quite small and the space around the toilet and the sink is really thigh. My second down side is the dining room service. I don't know if the waiters are not listening or just don't care, but when you asked for something they will bring you not what you asked for. For instance, during breakfast I asked for fried eggs and they brought me boiled. In another opportunity I asked for a cup of hot milk and the lady came back with a cup of cold milk. I asked her again that I wanted hot milk, she left and almost after 10 minutes she came back again with a cup of cold milk. A total lack of costumer care.
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wasila
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The room was spotless and the staff was very kind
carl
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent
Nana
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

早餐一般
Cristian
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was great sobre of the equipment didn’t work but they fix it right away. Area is not desirable for swimming you need to go to other beach of you want beach time. You are closer to the port
Number of reviews per page
20
40