Overall Ratings & Reviews Macdonald Spey Valley Resort

Another good stay at this resort, this time in a one bedroom Alvie unit. Everything great apart from the bed being double not king. Enjoyed the golf on the doorstep but didn’t use many other facilities this visit.

Property was in a very poor state of repair which was reported to the Reception the following day. Missing cutlery (i.e. only had 1 dinner knife and 3 side plate knives, 2 dinner forks and 2 desert forks). Pillows were lumpy and hard. All the staff would say it would be reported to maintenance tea. The balcony was split and totally unsafe and should have been addressed immediately and it was not/

Overall pretty clean however the windows were needing cleaned.

Love the chalet. Was a perfect getaway with the kids.

The property is beautiful and managed very good. The patio was awesome thw view was incredible. Bathrooms and rooms were very clean. The visitor center and the swimming pool was little far from the patio.

Property was very comfortable with a lovely river view.

Really not sure what to make of this. The chalet was spacious enough, and well equipped in the kitchen, though some of it was very old. This would have been fine if kept clean, but parts hadnt been cleaned in a very long time. The carpet down the side of the bed was thick with dust, layers of dirt on skirting boards etc. It's clear the cleaners just give it a quick wipe instead of actually scrubbing the place. There were however maintenance people out painting and looking after the grounds. The pool was odd, the water was cloudy and the bottom was full of sand. It was warm enough for my children though. The changing was poor, only one family changing cubicle. The restaurant wasn't great. They say they're a steakhouse but only offer 2 steaks, and the sirloin one of us ordered wasn't cooked particularly well. The other food was ok, but not hot enough. Good points: the staff were all friendly, the playpark is good, the walk along to the town is easy. Given all of this, we still had a good break.

We have stayed here twice now and I will not be back. It is extremely average but gets away with it because of its location. I thought I would give them the benefit of the doubt after the first time. Just lots of niggly things around service or lack of. This time we arrived to find several bags of laundry and a bag of rubbish on the front door step. Given the issues we had the first stay I thought I would leave it a day or so to see if anyone came to deal with it. They did not and I disposed of the rubbish myself. I was about to raise the laundry with reception when an employee walked by and said she had logged that to get picked up (as usual, zero apology). The afternoon/evening before we left (day 5) was when it got picked up. The pool was once again very cloudy and had the extra bonus of piles of sand at the bottom in places. The Chalet itself was very dated and had lots of bits deteriorating.

A poor start when they failed to answer any of my emails, but my call was answered. The lodges, especially on the outside, were tired and a bit tatty, but everything was clean and functional. Beds were good and pillows were great. Very well equipped for self-catering and everything we needed for a family of four. The only irritation was that they allow pets and there was evidence of animal hair on decorative bed throws and cusions, but not enough to bother us. Parking was right beside lodge and it was a short walk of 200 - 300 metres to the clubhouse pool. The 'resort' was quiet and always felt safe. A good location for visiting Landmark and other attractions in Avimore. The additional space and extra bedroom meant we were very much more comfrtable than staying in a hotel. There are sever shops and food outles a short walk away, however, the other bars and restaurants are a 25-30 minute walk or 5 minute drive. We'd definitely stay again.

Golf course free to use

Great. Lovely chalet in good location. Enjoyed dinner at the restaurant too.

Excellent resort to stay with kids and dog. The accommodation is a great size, beds are comfy and the resort is clean. The resort itself is dated but the location and the size of the apartments make it worrhwhile. Kids loved the badminton and tennis. Pool is great for kids too We will definitely be back again

This centre had everything we needed. Our unit was spacious and cosy. We were so grateful to be able to check-in very early because of the storm. Our granddaughters had great fun in the pool which was very child friendly with lots of inflatable toys for them. It’s a great location to explore Aviemore and the Cairngorms.

Excellent accomodation and facilities. Had a fantastic stay

Loved the villa, 3 negatives, the villa could do with some vacuuming, dog hair everywhere, there’s not enough cooking pot and pans( a small frying pan and small pot) and check in at 5pm(too late!).

Nice stay, clean place, hade everything we needed. Ran out of time so didn’t get to use the other facilities.

Fantastic stay at the Spey valley resort. Really nice location, beautiful pool and great vibes. A great centre to explore Aviemore and the beauty of the Cairngorms A few disappointing things: On arrival to the chalet the hoover was left in the middle of the living room floor, when we went to use the oven there was a filthy baking tray covered in fat that I had to scrub before use. The jacuzzi in the pool was out of action and has been for months… that’s one of the pull factors to stay here so disappointing that it’s not in use. The chalet was dated with woodwork and doors with dents scratches and lack of paintwork. On departure whilst on route to reception at 10:14 I received a call from reception in an unwelcoming tone stating that i may need to pay a charge for checking out late not the kind of service you expect for a brand like macdonald.

We stayed in Alvie, number 4, and I have to say it was very cozy and warm. The facilities on the holiday park are excellent and there is something for every age group.

Location is great. Facilities are good but the pool was different temperatures in different areas on different days?? It also had loads of sand in the bottom despite there being no obvious sand nearby. The changing rooms aren’t very clean and when using the spinner to dry our swimming stuff when I pulled my daughters swimsuit out there was a bug on it. Check in: the staff were flustered and there were only 3 people needing served. We arrived on a day it was -6 and yet there was no heating on in the lodge and as you can’t check in prior to 5 pm, it took about 4 hours for the lodge to heat up! There was also mention of having to pay for electricity on the welcome letter but this didn’t apply for us. If you want a shower, have one at the pool as there’s very little hot water. The hot water tap in our bathroom sink wouldn’t even turn on. There was no hot water at any point in the kitchen so we had to boil a kettle to do dishes. There’s a lack of home comports that I’d expect such as no hand towels or bath mats provided which is dangerous when you are on holiday with young kids. Aside from the mould in the lodge etc if the lodges were given an update and modernised and the staff seemed to enjoy their jobs, it would have been a pleasant trip. Having stayed at both the resort and the hotel in aviemore, we would not return to the resort unfortunately.

It was a great experience. Thoroughly enjoyable. Location, facilities, proximity to Aviemore town centre. Chalet is a bit tired looking internally. It was clean but someone needs to look up and remove cobwebs and dust on light fittings etc. Kitchen really well stocked.