Breakfast and dinner were delicious. Onsens were extremely relaxing. Stay was extremely friendly and helpful.

This was a true Japanese lodging experience. The staff was amazing. The hotel is a bit outdated but very clean. note there are no showers in the room (just toilet). Showers are shared in the onsen. Also for all of Hanoke, if you have mobility issues, please plan everything ahead of time. The staff at the hotel was super accommodating and went beyond making us feel hospitable and at home.

Place is a little dated, but our stay is still comfortable, waking up to a nice, relaxing view of mountains on the horizon. Onsen needs a refresh, but adequate for now 2 hot pools. We had half board for our stay, breakfast were Japanese fare, pretty decent. Kaiseiki dinner on the second night was much better, than the first. Serviced by a elderly Japanese staff, on the second day, more attentive. So far the staffs in this Ryokan are mostly Nepalese, >80%? Level of service provided by the locals are more better. The local Japanese is more attentive. Rooms is decent, clean and spacious enough with heater- a/c. Futon were comfortable enough. The hand towels were pretty worn though, and hopefully they can change them.

Super clean room, very friendly service. Their hot spring is awesome! The hotel is located on the hill, with great view. Definitely want to come back!

clean room, lovely staff, excellent baths and meals

Room is big and very traditional Japanese style. The dinner and breakfast are superb!

Love the room and the balcony I was suprised we got. The dinner was wonderful too, something you would get at a nice restaurant. The staff were amazing and so helpful and truly kind.

This was a delightful stay for our family. The hotel checkin was a breeze, and the staff was so friendly and kind. They gave a very good overview of the stay, what to expect and where to find things. The meals were wonderful. Beautifully presented and tasty. We also had accommodations for Vegetarian and Vegan diners which made it an all inclusive experience for our group.

Friendly and attentive staff. The food was amazing! Honestly better than some of the premium hotels in Hakone.

Nice traditional Japanese dinner and breakfast. Room with traditional Japanese tatami for sleeping. Staff are very nice welcoming and friendly. They even offer us a ride when we checkout. We travel with 2 children and they been very accommodating to our needs. Facilities provided 24hrs access to men and women public hot spring bath tub. There are also a private bath hot spring tub just for individual family to use. Overall been very happy with our stay on this roykan.

Staff were very friendly and helpful. Would recommend staying here if you’re looking for a traditional Ryokan.

Unfortunately this was not a satisfactory property, especially by Japanese standards. One should think of it as a budget Ryokan option. On a positive note: the food--all Japanese style--was very good. But the building itself is in sore need of a big renovation and makeover. The carpets are horribly discoloured, presumably clean but they appear dirty. The walls in general need to be repainted. Doors need to be replaced. Many other details need looking after. The smell in the building is not very pleasant. The onsen was small and uninviting. Various mats on the floor didn't give one confidence that all was clean. Staff in general was friendly and accommodating, though some of the male responses to requests were a bit gruff.

Lovely remote location but physical place is a little dated in the interior. The staff was delightfully friendly. The food was plentiful but this was my first experience with it and not sure what i was eating most of the time, lots of unknowns so, i will reserve comment except that it was plentiful and beautifully presented.

A bit dated but excellent food and service. Really enjoyed staying here

Staff were very friendly and helpful! Only thing was a slightly weird smell in the room - otherwise, very relaxing and quiet ryokan with nice onsen.

Amazing dining experience, nice staff, multiple options for onsens including family one. Public onsen across the street was nice.

Good place to stay, but they gave me smaller room not I had booked. Service was good, good was so delicious!

Very nice

Beautiful

This ryokan is showing its age. Some maintenance could improve the aesthetics. Still, it was good value for the price. The staff and the food (we opted for half board) were terrific.