Overall Ratings & Reviews The One Premium Hotel

Dear Customer - We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our service. The hotel is located in the central area so it is inevitable that there will be noise at night, but this will bring bad experiences to guests during their stay. We appreciate your comments will take and find ways to fix it. We hope that in the near future will be able to welcome you with the best quality. Kind regards

Dear Guest - First of all, The One would like to sincerely thank you for taking the time to respond. The One is very sorry that your family's experience was not as expected - Contacting to confirm the reservation and reserve a room is the hotel's standard procedure to ensure the rights of guests, especially during peak times. However, we fully respect the decision not to deposit for safety reasons - When you arrived to check in, the room was initially booked and was being repaired for air conditioning, so the hotel proactively offered to upgrade the room for free to ensure the experience, however, you were not satisfied because you had to walk and agreed to move to another branch - After using the room at another branch for a few hours, you requested to check out because the room did not meet your needs. Although according to policy, this case may incur additional charges, we still support a full refund and 100% free of charge to show goodwill Once again, we sincerely apologize if the experience is not complete and makes you unsatisfied. The hotel always appreciates all contributions and will strive to improve the quality of service further, Thank you

Dear Customer - We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our services. We hope that in the near future we will be able to welcome you with the best quality. Kind regards

Dear Sir/Madam, Thank you for taking the time to share your opinion, The One is very happy to know that you are satisfied with the price and service quality. We will continue to improve and strive to bring the best experience. Hope to have the opportunity to welcome you in the future. Best regards

Dear Guest: First of all, we would like to sincerely thank you for taking the time to share your experience at the hotel. We are extremely sorry that your stay was not as perfect as expected - Regarding the issue of cigarette smell in the room, as well as the incident related to remaining items and inappropriate response from the receptionist, we would like to apologize and will seriously check, rectify the working process as well as retrain the staff on handling skills. Regarding the noise from the neighboring area under repair, this is beyond the control of the hotel, however, The One will try to work with the area manager to limit the impact on guests Once again, we would like to sincerely apologize and look forward to the opportunity to serve you better in the future if you have the opportunity to return. Thank you. Best regards

Dear Mr/Ms We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our service. The hotel is located in the central area so it is inevitable that there will be noise at night, but this will bring bad experiences to guests during their stay. We appreciate your comments will take and find ways to fix it. We hope that in the near future will be able to welcome you with the best quality. Kind regards

Dear Guest Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. Hopefully in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

Dear Mr/Ms We sincerely apologize for the problems that occurred during your stay at the hotel. Your contributions are very important for us to recognize and improve the quality of our services. We hope that in the near future we will be able to welcome you with the best quality. Kind regards

Dear , We are very sorry to hear that your experience was not as expected in terms of noise across the street. We understand that a quiet space is important for a relaxing stay. The hotel is located near busy areas, but we will review our noise reduction measures to improve the guest experience. We appreciate your comments and will work to improve the soundproofing of quieter rooms in the future. We hope that you will give us the opportunity to serve you better on your next stay. Thank you very much for sharing your comments, Thank you

Dear Customer Thank you for sharing your feedback about your experience. The One is very sorry to hear that you were not satisfied with the quality of the bedding and the condition of the room you stayed in. Your contributions are very important for us to consider and improve the quality of our services. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

Dear Mr/Ms We sincerely thank you for choosing The One Hotel as for your stay. Your valuable feedback inspires us to continually enhance our services, ensuring that every visit exceeds your expectations and provides a memorable and exceptional experience. Best regard

Dear Guest - Thank you for sharing your feedback about your experience. The One is very sorry to hear that you are not satisfied with the service at the hotel. Your contributions are very important for us to consider and improve the quality of service. We hope that in the near future we will be able to welcome you with the best quality. We hope for your understanding and hope to have the opportunity to serve you better in the future. Thank you.

Dear Sir/Madam Thank you for staying at the hotel. We hope to have the opportunity to serve you better during your next stay. Thank you and best regards.

Thank you for staying with us during your visit to Ho Chi Minh city. We look forward to the opportunity to serve you again. Best regards

Dear Sir/Madam Thank you for staying at the hotel. We hope to have the opportunity to serve you better during your next stay. Thank you and best regards.

Hello, sorry for your bad vacation experience at the hotel, The One would like to receive your comments to improve the rooms and system better so that next time The One can serve you properly. Thank you for your comments.

Thank you for staying with us during your visit to Ho Chi Minh city. We look forward to the opportunity to serve you again. Best regards

Thank you for staying with us during your visit to Ho Chi Minh city. We look forward to the opportunity to serve you again. Best regards

Thank you for staying with us during your visit to Ho Chi Minh city. We look forward to the opportunity to serve you again. Best regards

Thank you for staying with us during your visit to Ho Chi Minh city. We look forward to the opportunity to serve you again. Best regards