Great staff vibe: very attentive to needs and welcoming.

The resort looks a bit outdated, and some things we were interested in which were offered like for example henna painting for kids or mango sticky rice on the menu were not available.. which was disappointing. The staff was kind and rooms clean.

Lovely resort with beautiful beach. The rooms were nice and spacious and clean. The staff on the whole were friendly though more staff needed at breakfast to clear used plates, refill glasses and show you to a table and explain the layout of foods.

- Initial impressions were good. We were nicely attended by “Mr. Insaf” and given our choice of rooms. He volunteered to offer his number WhatsApp for any requests. Unfortunately, he never picked our calls and never answered our messages (until now). - Rooms are well built, but old and tired. Insects everywhere. Even the table lamps are filled with dead ones that seem to have never been cleaned/removed. TV variety is not bad. Size is good (even with our extra bed). - Golf range is great with good value. - They have two spa options; the Balinese one we tried was super good and relaxing. Highly recommended. - Breakfast buffet was a nightmare. Very cheap variety and presentation (glad we didn’t book the full board!). - Ulpatha Restaurant: Highly recommended. Thank you “Vihanga”. - Duty Manager “Lekmal” was terrible. Very limited space here. Details of incident in another review platform. ** My overall assessment of the hotel: if you find it at the prices of 3-star hotels, go for it. If not, avoid.

Check-in took very long Room was great Staff was nice but ineffective with service Buffet was chaotic Hotel was dirty Drinks were watered-down

resort facilities

Excellent place and amazing food . Most importantly the service provided by the staff was top notch

This should not be 5* property. The welcome was awful, and not at all welcoming for a Shangri-la. We were not even walked to our room! The outside of the property is dated too. The reservation/lobby staff overall were awful, not welcoming at all despite it being a 5* accomodation. The sauna/spa was at an extra cost and the pool staff would only provide towels when asked. The WiFi throughout the hotel is very poor. Around the property, there is nothing and a tuk/car is required. It feels if you are a local, you are well looked after, which is a shame. Ultimately, a very disappointing stay in what we thought was supposed to be an amazing hotel. The food however was very good as were all the restaurant staff, and up to the standard of 5* hotel. Wouldn't come back.

The staff were amazing, esp the waiters at breakfast and dinner service. Attention to detail, service was impressive

Yes

The room was full of insects; very old fittings; the doors and safety deposit box were not working; this property need upgrades. No plugs in the washroom. The staff were excellent and the location is excellent

Everything was excellent

The food and the staff was amazing

After paying premium price if you need to use the SPA or Jacuzzi you need to book 15-30 minutes early and they charge Rs 7000/ per session 15 minutes. Didn’t think it was worth.

One room wasn’t ready on check-in and it was an extremely busy weekend, but the hotel gave us a free buffet dinner and late checkout as compensation. Lovely hotel, pools, and staff always friendly and attentive!

Overall good experience. Customer service was excellent though check in was bit delayed in one of the rooms we booked. Good spread of delicious food. Just need to mention Chathurya works at the main restaurant was excellent in customer service. This young girl is doing a great job.

Awesome experience! Family friendly! Great staff.

This property has potential, but is poorly coordinated and their communication is utterly disjointed between the departments and staff.

Amazing service, staff members very attentive, delicious food, beautiful resort

Only problem is transportation