Hotel Chicago West Loop, SureStay Collection by Best Western

Explore Hotel Chicago West Loop, SureStay Collection by Best Western
8.0
Very Good
From 1,002 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.6

Traveller Reviews Hotel Chicago West Loop, SureStay Collection by Best Western

Number of reviews per page
20
40
Top reviews
Erica
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The stay was great and convenient for a concert at the United Center. Check-in/out was easy and the room was cozy and had all we needed plus a fridge and a microwave! Not to many stores around to walk quickly if you wants snacks etc but if you drive you can grab things and park in the lot. A few cosmetic things could be updated but not a deal breaker. Overall great for the value!
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Lucie
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property was unclean, noisy, understaffed, and old. I would not stay again.
Thomas
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff very helpful.
DANIEL
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was in a convenient location close to the United Center where we attended a concert. Not a fancy hotel,but it was a pleasant stay and there are restaurants within walking distance.
Inderpal
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
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Trina
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You have to get there early for the parking passes,however there was free street parking in the area,so it worked out. Decent room for the price.
tracey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice clean property
Cathy
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We really enjoyed our stay here! Nice park nearby, walkable to Union Square and staff was wonderful!!!
Patrick
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Easy walk to the United center. Looking for a bar che k out the barn hockey bar.
Silue
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not parking
Alisha
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed here to go to a concert at the United Center. It was very convenient and easy.
Norma
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was near downtown and i had no issues parking on the street. Staff was so helpful and provided great recommendations.
Paj
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The booking was deceiving. It says double queen bees and only 1 single queen available in the whole hotel. I tried to get a refund because I didn’t stay and I still got denied from hotel management and third party Expedia! Worst experience ever even though I’ve been a customer for years!! I would reconsider!
Robert
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I wished i had known about the microwave. And the refrigerator was full size! These are great features to know about. I appreciate the fact that they have parking but it was inconvenient to find out their lot was full and I'd have to use a parking garage ($$). That was unexpected and not fun finding out after hours of traveling. I liked the amenities even if it was a take and go breakfast selection. Free bottles of water and coffee were also niceties to appreciate.
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Laura
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was nice but I normally don't spend that kind of money on a room. The parking garage next door takes a physical card or cash. I parked a few days overnight and that was little over $100.there was a safe which was nice if I needed it. Everything was clean. The microwave has a child lock on it and I overcooked my food trying to get the microwave open. Called the front desk and they sent someone right away and it took him 2 minutes to realize there was a lock. I wish I had more food to hear up but was worried the microwave would eat food again.
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Scott
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Within walking distance to United Center.
Shaun
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Make sure you get here before the night lady takes over the desk because she had no idea what she was doing and fought with like everyone checking in and ignored their reservations and couldn’t find it
Armando
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was ok. Noisy next door was under construction
Abdulaziz
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice small and compact!
Christine
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No free parking. Late at night trying to find parking was not fun.
Number of reviews per page
20
40