The Malibu Hotel

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Overall Ratings & Reviews The Malibu Hotel

Traveloka (1,410)
Other sources (241)
8.9
Very Good
From 1,410 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

8.8

Service and Facilites

9.0

People often mention about The Malibu Hotel
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Staff Friendliness (25)
Room Space (23)
Family Friendly (22)
Distance to City Center (18)
Surroundings (18)
Variety (18)
Bathroom (17)
Check-in/out Time (16)
Ambiance (16)
Bedroom (16)
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Traveller Reviews The Malibu Hotel

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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The bathroom is poorly designed because it's too small; a sliding door would have been more efficient. The air conditioner is set to 22-24 degrees Celsius, but I'm still sweating because the mattress isn't breathable. A fan should be added to direct the airflow. The wooden floor creaks when walked on, and there's a strong damp smell due to the wood flooring.
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1 people find it helpful
Accommodation's Reply
06 May 2026
Dear Valued Guest, On behalf of the Malibu Hotel management, we would like to thank you for your valuable feedback regarding your stay. At Malibu Hotel, providing the best service and facilities to all our guests is always our top priority. We are delighted to receive your valuable feedback regarding the hotel's facilities. We will take your suggestions seriously and incorporate them into our maintenance and improvement planning to provide even better service. We look forward to welcoming you back to our hotel again. We will do our best to make your next stay even more comfortable and enjoyable. We wish you good health.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Spacious room, great view and service. Overall a good experience and I would recommend this hotel to my friends.
1 people find it helpful
Accommodation's Reply
21 Mar 2026
Dear Valued Guest, On the behalf of The Malibu Hotel’s Management, we would like to send to you our sincere thanks for your spending time to review your stay at The Malibu Hotel. With the purpose of giving our guests the best services, Malibu Team always tries to improve our qualities as well as facilities. We are so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to the entire of our team. We look forward to welcoming you back very soon at The Malibu. Thank you & best regards.
Nguyen T. N. Q.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
One of the great, very affordable hotels I stayed at in Vung Tau. Room service and reception were excellent. The breakfast and dinner were both delicious. The pool was clean and conveniently provided plenty of towels. Worth returning to.
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+2
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Accommodation's Reply
19 Mar 2026
Dear Valued Guest, Thank you so much for choosing Malibu Hotel as your vacation destination. At Malibu Hotel, guest satisfaction is always our top priority. We are committed to providing high-quality services and facilities, striving to improve our service quality daily to deliver the best possible experience for every guest. Your positive feedback is a great encouragement to us and a driving force for the hotel's growth and further development of our services. All the staff at Malibu Hotel express our sincere gratitude for your continued support and look forward to welcoming you back again. We wish you good health.
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T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
I just had a 2-day family vacation on March 14th and 15th. The staff were very helpful, and the space was beautiful and comfortable. Regarding check-in time: it's better to have guests check in at 2 PM, as some elderly guests, after a long trip from morning and enjoying themselves until around 1 PM, need to rest. The soundproofing was decent. Thank you!!!
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1 people find it helpful
Accommodation's Reply
19 Mar 2026
Dear Valued Guest, First of all, on behalf of the Malibu Hotel management, I would like to express our sincere gratitude for your valuable feedback regarding your stay. Malibu Hotel always prioritizes guest satisfaction and strives to provide the best possible service every day. Many hotels have check-in times starting at 3:00 PM and check-out times ending at 12:00 PM on the day of check-out. At Malibu Hotel, we understand that many guests wish to check in earlier to get sufficient rest after a long journey. Therefore, we are happy to accommodate early check-in at no additional cost if possible. However, we apologize for any inconvenience caused due to the unavailability of your reserved room at your scheduled check-in time. The entire Malibu Hotel staff thanks you once again for your support. We sincerely hope to welcome you back again. We will continue to do our best to make your stay in Malibu truly memorable. Please take care of yourself and stay healthy.
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NGUYEN T. C. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The breakfast buffet was delicious, and the room was clean and smelled nice.
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Accommodation's Reply
16 Mar 2026
Dear Valued Guest, On behalf of the Malibu Hotel management, we would like to express our deepest gratitude for choosing to stay with us and for your valuable feedback. We appreciate your time in providing us with your feedback. At Malibu Hotel, guest satisfaction is always our top priority, and we are committed to continuously improving our services and facilities. Your valuable feedback is a great encouragement to us as we strive to further develop our services and provide even better service. Thank you again for your stay at Malibu Hotel. We look forward to welcoming you back again. We wish you good health.
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T***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The service and staff here are very friendly, the Asian and European breakfast is delicious and fancy, but the Wi-Fi is a bit unreliable.
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1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Valued Guest, On behalf of Malibu Hotel, we thank you for choosing our hotel. Your feedback is invaluable to us. At Malibu Hotel, customer satisfaction is always our top priority, both in terms of service and facilities. Your valuable comments and suggestions encourage us to continuously improve the quality of our services and strive to provide even better service. Thank you for choosing Malibu Hotel. We hope to welcome you back to the beautiful seaside city of Vung Tau again. We wish you good health.
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Đăng K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The staff were very friendly, enthusiastic, and attentive.
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1 people find it helpful
Accommodation's Reply
16 Feb 2026
Dear Mr./Ms. Khoa, On behalf of the Malibu Hotel management, we would like to thank you for sharing your valuable experience at Malibu Hotel. Malibu Hotel always prioritizes guest satisfaction and is committed to providing the best possible service. Your positive feedback and suggestions are a great encouragement and motivation for our team to further improve our services. We hope to welcome you again soon. We wish you good health and happiness.
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Hau n.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
Everything was okay... but I didn't see much enthusiasm from the staff during check-in.
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5 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Mr. Hao, On behalf of the Malibu Hotel management team, I would like to express our sincere gratitude for sharing your valuable experience at Malibu Hotel. Since its establishment, Malibu Hotel has always prioritized guest satisfaction. All our staff are committed to continuously improving the quality of service and providing the best possible accommodation. Based on your feedback, we will work with the relevant departments to conduct training to further enhance our services. We will do our best to provide an even more satisfying experience during your stay at Malibu Hotel. We look forward to welcoming you back to Malibu Hotel again and providing you with even better service. We wish you good health.
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T***g
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
The hotel is clean and beautiful, the rooms are spacious, and the staff are friendly and lovely. The buffet is decent, the pool is a bit small, suitable for family vacations.
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2 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Valued Guest, First of all, thank you for choosing Malibu Hotel for your stay in Vung Tau. Malibu Hotel is committed to providing the best service and facilities to all our guests, and we are continuously improving the quality of our service to ensure you have the best possible stay experience. Your compliments are a great encouragement to our staff, and we will continue to strive to provide the best service. We extend our sincere gratitude to everyone at Malibu Hotel, and we look forward to welcoming you again. We wish you and your family good health and happiness.
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Vương N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 27 week(s) ago
I had a 3-day, 2-night stay in Malibu The overall quality is quite good for a 5* hotel You can experience a complete service from the staff, clean and tidy rooms, to the accompanying services of a 5* hotel The thing I like most is probably the service of taking you to the beach and picking you up, and the friendly security team Hopefully the service can be improved in the future, about being clearer and more accessible for customers, in addition, the cost of accompanying services is quite high and not easy to access
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5 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Mr. Wong, On behalf of the Malibu Hotel's Board of Directors, thank you for sharing your experience at the Malibu Hotel. Everyone at the Malibu Hotel is committed to providing the best service and prioritizing your satisfaction. We are committed to continuously improving the quality of our services and facilities. Your kind comments and suggestions will inspire all of us at the Malibu Hotel to continue improving our services. We sincerely look forward to welcoming you back soon. Wishing you good health and well-being.
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N***U
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Great. My second time here.
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, On behalf of the Malibu Hotel Board of Directors, we thank you for staying at the Malibu Hotel and for sharing your valuable feedback. At the Malibu Hotel, your satisfaction is our top priority, and we are committed to improving our services and amenities. Your valuable feedback drives us to continuously improve our services and provide you with a pleasant guest experience. Thank you again for your patronage. We look forward to welcoming you back during the upcoming holiday season and will continue to strive to provide the best service possible. We wish you good health and well-being.
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Thư N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Good and satisfied with the services here, delicious bf breakfast, spacious, clean and comfortable rooms. I will come back if I have the chance.
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+5
2 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest On behalf of the Malibu Hotel Board of Directors, thank you for staying at the Malibu Hotel and for taking the time to share your experience with us. All of us at the Malibu Hotel are committed to providing the highest quality service and amenities to all our guests. Your compliments are a great encouragement and support for our team. Thank you for choosing to stay at the Malibu Hotel. We look forward to welcoming you back soon. Wishing you good health and well-being.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Great place to stay and I will be back
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
To our guests: On behalf of the Malibu Hotel Board of Directors, I bid you farewell and wish you a pleasant stay at the Malibu Hotel. The Malibu Hotel staff always prioritize guest satisfaction and provide high-quality services and amenities. Your compliments are a driving force behind our continued growth, and we are committed to providing even better service. On behalf of all the Malibu Hotel staff, thank you for choosing to stay with us. We wish you good health.
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Verified Traveler
icon-origin-TRAVELOKA
7.1
/10
Reviewed 34 week(s) ago
The room is spacious, but still has an old smell of dust, the wooden curtains have not been cleaned for a long time, creating a dusty smell. Even though I sprayed the room and changed the blankets and other things, it still cannot cover up this old dusty smell. The soundproofing is not very good, you can hear the noise from the hallway in the room. BF breakfast is delicious, full, service is ok.
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2 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Guest, Malibu Hotel is honored that we had the opportunity to serve you during your recent vacation and would like to thank you for taking the time to give us your feedback on your service experience at Malibu. The concept of service quality at Malibu is always meticulously cared for from the smallest service criteria during your stay at the Hotel. Our management team and staff would like to acknowledge these sincere comments from you and will certainly improve them positively. Once again, on behalf of all Malibu Hotel staff, we would like to thank you for staying at the hotel, hope to welcome you again in the near future Wishing you good health.
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Hoang X. C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 34 week(s) ago
Location is the best. I love the variety of the breakfast as well. On the other hand, bath towel is old and my window view is at the back side of the hotel to The Song apartment.
2 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, First of all, on behalf of the Board of Directors of Malibu Hotel, we would like to sincerely thank you for taking the time to share your feedback regarding your recent experience with us. With our commitment to providing guests with the best possible service and placing customer satisfaction as our top priority, the Malibu team always strives to continuously improve both our service quality and hotel facilities. Therefore, your comments are truly valuable in helping us enhance our system and services. Once again, on behalf of all staff at Malibu Hotel, we would like to thank you for choosing to stay with us, and we sincerely look forward to welcoming you again in the near future. We wish you good health and all the best. Yours sincerely,
J***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Good service, clean rooms, cheerful and enthusiastic staff, spacious parking lot. The minus point is the way the parking lot is managed. The stickers on the car body are difficult to remove. When removed, the glue still sticks.
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2 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Guest, On behalf of the Malibu Hotel Board of Directors, we would like to thank you for using the services at Malibu and taking some of your precious time to contribute your comments on your experiences at the hotel. The desire to bring customers the most satisfaction with the services as well as the facilities is always the top criteria of the Malibu staff, your compliments and comments will certainly bring joy and be a great source of encouragement for all of our staff. Once again, on behalf of all the Malibu Hotel staff, we would like to thank you for staying at our hotel. We hope to welcome you again in the near future. Wishing you good health.
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Nguyen D. M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
It is well worth a vacation here.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Guest, First of all, thank you and your family for choosing Malibu Hotel as a stopover during your family vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve the quality of service as well as bring the best experiences to customers. Your compliments help us know that you have had a wonderful experience at Malibu, this is a great source of encouragement for the hotel staff to try harder in customer service. Once again, on behalf of all Malibu hotel staff, I would like to thank your family for staying at the hotel, hoping to welcome your family again in the near future. Wishing your family good health.
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Nnk L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Delicious breakfast buffet, clean and comfortable accommodation! Every time we go to Vung Tau, our family books a room at Malibu.
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Accommodation's Reply
10 Sep 2025
Dear Guest, First of all, thank you and your family for choosing Malibu Hotel as a stopover during your family vacation in the coastal city of Vung Tau. With the desire to bring customers the most satisfaction in terms of service and facilities, Malibu staff always strives to improve themselves to improve the quality of service as well as bring the best experiences to customers. Your compliments help us know that you have had a wonderful experience at Malibu, this is a great source of encouragement for the hotel staff to try harder in customer service. Once again, on behalf of all Malibu hotel staff, I would like to thank your family for staying at the hotel, hoping to welcome your family again in the near future. Wishing your family good health.
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 37 week(s) ago
This time, on September 2nd, maybe because there were too many tourists, the smell of the elevator carpet, the hallway carpet, the toilet, and the room were not well taken care of. The room smell this time was different from the one during Tet, so it was not as fragrant. The previous times I ate minced porridge on the 6th floor, the bowl was very big, but now the bowl is very small. The swimming pool water is not clean, a bit cold. I hope the service quality is better.
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1 people find it helpful
Accommodation's Reply
06 Sep 2025
Dear Valued Guest, First of all, on behalf of the Board of Directors of Malibu Hotel, we would like to sincerely thank you for taking the time to respond and share your experience at The Malibu Hotel. We always appreciate your trust and support - it is the most valuable asset for the hotel's development. Therefore, the entire Malibu team constantly strives to improve our services, build practical customer care policies, and bring the most complete and memorable vacation experiences to our customers. However, during the service process, it is regrettable that there were shortcomings that affected your experience. We sincerely apologize and hope to receive your sympathy. When you have the opportunity to return to the coastal city of Vung Tau, we hope you will continue to give Malibu the opportunity to welcome and bring you a true vacation and see the changes from Malibu thanks to your sincere comments. Wishing you good health.
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LE THI C. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 37 week(s) ago
Overall, the experience was good when staying here except when checking in, there was an unpleasant smell in the room, which everyone guessed was camphor (no one could explain why there was this smell) so we had to inform the housekeeping to install an essential oil diffuser.
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Accommodation's Reply
03 Sep 2025
Dear Valued Guest, First of all, on behalf of the Board of Directors of Malibu Hotel, we would like to sincerely thank you for taking the time to respond and share your experience at The Malibu Hotel. We always appreciate your trust and support - it is the most valuable asset for the hotel's development. Therefore, the entire Malibu team constantly strives to improve our services, build practical customer care policies, and bring the most complete and memorable vacation experiences to our customers. However, during the service process, it is regrettable that there were shortcomings that affected your experience. We sincerely apologize and hope to receive your sympathy. When you have the opportunity to return to the coastal city of Vung Tau, we hope you will continue to give Malibu the opportunity to welcome and bring you a true vacation and see the changes from Malibu thanks to your sincere comments. Wishing you good health.
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