The place was amazing and the food was great!

Service was outstanding. Setting is unique, part jungle part beach. Beach is beautiful, the sand is soft. Waves are calm. Saw whales! Great for kids and walking. Pools great. Resort food is expensive, cocktails are $20. Room is nice, although bathroom is not very well lit. Loved the double sinks.

We stayed in an ocean front suite and it was awesome. Try the matcha fish tostada, its incredible. Dinner at rubra is a cant miss, and we loved the spa. We also saw whales breaching every day-- just siting on the beach watching! Loved it here

Room was great and the staff was friendly

The all inclusive package was not communicated well at all. Once we signed up for it (at the cost of $3000 extra for the week), we found out we had to order off very limited menus and weren’t able to enjoy all they offered. Also the most expensive restaurant was not included in the all inclusive package. We were asked before we got there if we were celebrating an occasion. I replied that it was our first anniversary on 1/15. I never heard back and asked the concierge when we arrived if they would help us celebrate. She assured me there would be a bottle of champagne in our room on 1/15. There was not. We enjoyed many aspects of the hotel but the lack of transparency will deter us for ever coming back.

The hotel feels like it wasnt finished yet. They charge premium prices but the facilities and the kitchen are well below a 3 star hotel. Specially the rooms. The only advantage is the bathtub

The staff was incredible.

Breakfast charges for buffet very high for a family of 4 and especially if one does not eat much but still wants a few options. Waiters also not very attentive to what was consumed and often charging for the highest price option.

Great hotel and beautiful beach. Our two complaints are the restroom had zero privacy and no door which is not idea for families with teenagers. The other complaint was the New Year’s celebration. The buffet and entertainment was $450 usd and up per person. Hardly worth the cost so we skipped and there wasn’t much available that night at the hotel. They did a good job closing all restaurants and being very vague on email prior to the trip on alternative options so we didn’t have any options other than pool food. The lobby bar had a couple of food options but they needed and wanted you to spend $1,800 for a family of 4 to attend the New Year’s party. They are not the only hotel that does this. We learned our lesson.

Love it!!!

Great place and service :)

Wonderful place.

Great Food. Amazing location!

Ocean view rooms are not truly ocean view.

Nice place to stay, staff very friendly! Great pool!

Room was clean just not enough drawers to put out clothes

Clean room friendly staff

Friendly staff. Good food and drink options. Excellent variety of gluten free food options with knowledgeable staff on allergy requirements. Rooms are a little funky with limited bathroom privacy. Double room had limited storage but king room had plenty of space for stuff. Beds were comfy. Property is spread out but they do offer golf cart shuttle.

excellent

upgrade was all worth it, gorgeous specious room, close to beach and beach club.