Overall Ratings & Reviews SureStay Hotel by Best Western Bardstown General Nelson

Tub backed up however the staff was great in relocating us to another move.

Like outdoor seating provided.

The rooms were nice and clean. It was comfortable. The bathrooms were a little small but clean and there eas a bidet as well which i usually don't see in hotels. The parking is a little cramped but managed. The hotel is close to downtown so you can go explore close and it was nice. The staff were very nice and accommodating.

Clean room and friendly staff

The people in the room beside us carried on until after 3 in the morning. Laughing, talking, slamming doors. Got almost no sleep. Was a terrible experience. Only a few rooms were rented, so why not leave a room between people?

Wonderful facility and staff! The maintenance to the pro was outstanding. The staff was friendly, helpful and kind!

This hotel was excellent, would definitely go there again

We are here for family funeral. Close to the area we needed to be in.

Nice hotel

Excellent!

I expected more of a hotel when I pulled up but got more of a motel feel. But the place was clean and conveniently located. The staff was friendly, breakfast was delicious, and we got a nice discount for multiple rooms.

Sonya was so welcoming and made sure we were comfortable. Recommended a restaurant within walking distance and the owner was helpful too. The lady in the breakfast room was very friendly and made sure we ate all we could hold. Nice people and nice property.

Convenient place to stay. Property was neat and clean and staff was helpful.

Check in was friendly and a breeze. Motel style property well maintained and up to date. After a week of road-tripping, laundry on site was clean, functioning and appreciated. Ice machine worked. Room was more spacious than expected, AC cooled as it should, bedding was appropriately soft, plush and comfortable. 4 pillows on each bed so much better than other properties we’ve stayed. Appreciated the shampoo/conditioner/body wash dispensers in the shower were replenished and reduced single use plastic waste. Complimentary breakfast had decent variety of offerings. Could be improved with eco-friendly plates/cups/silver instead of the disposable paper plates and plastic-wrapped plastic cutlery. Area is safe and quiet, short walk into downtown Bardstown. Cecelia’s restaurant nearby was a hidden gem. Pass on the Stephen Foster buffet: the locals side-eye you and the food is greasy and of questionable freshness.

No elevator. Breakfast is in a separate building.

For travelers/tourists, unrealistic breakfast hours, even on weekends.

Our stay was very nice. The room was very clean and tidy. The beds are very comfortable. The breakfast was very good also. Thank you

Comfortable bed, nice bathroom, quiet, great breakfast

Rooms have been updated and are nice. Breakfast was good. Staff were friendly and helpful.

Perfect weekend getaway. Super sweet staff members, comfortable beds, pretty property to look at, and the pool was amazing. Breakfast was just ok but that's pretty normal with hotel breakfast. At least they offer something because a lot of hotels are starting not to anymore. I would definitely stay again if in the area.