The rooms were a nice size and setup. The location was great. The service was excellent and the breakfast looked gorgeous and delicious. I did not get a chance to try it though,

Great location off Gran Via. Splurge of its view!. Quality hotel and staff.

The highlight is the breakfast! I also appreciate the shower with great water pressure, with the rain shower and detachable shower head, hot in 20 seconds. A+

We were given an upgrade to a suite- windows looking onto the other side of the hotel. Room was quiet- bed was comfortable, but freezing cold as the duvet was too thin for the temperature we had. Air con did not work. Quite confusing having to go to one lift to level 2 then change lifts for the hotel rooms. Reception on check in is strange too- very unco-ordinated and quite rude

Excellent location, 5star

Clean, comfortable and spacious room. Good breakfast and great staff. Lovely hotel overall

Was very good 👍

Good, clean. City center

Amazing staff! Getting the breakfast buffet for our whole stay was worth it! Everyone was so welcoming and friendly, there’s only so many ways to share how personable all the staff were. They always checked in an asked how we were doing and how we were finding everything. The hotel felt like the best place to come home to after long adventurous days. Its location is close enough to everything you’d want to see while also being right on the very beginning of the Gran Via that you could still have a sense of calm being there. Beautiful views as well.

Clean and spacious room. Fantastic location. Very complete and tasty breakfast.

Great location

Todo el personal nos atendio con mucha amabilidad, especialmente Lucia en el “check in”. El cuarto muy cómodo y limpio. El desayuno es excelente. Nos encantó la estadía en este hotel.

Room was very clean and nicely appointed, bathroom, shower and tub were modern and very elegant

The best hotel and Customer Service

The staff was super friendly and went out of their way to ensure we were comfortable and had all we needed. The rooms were very clean and well maintained. Definitely a 5 star experience.

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I love this hotel, is close to everything and also you walk outside and there is a train station to go everywhere. The hotel was very clean, I had a good streets view and the staff was very friendly always happy to help. I took the train to go to the airport, to the Real Madrid stadium and more places and is very safe. 100% recommend for everyone.

Excellent in both areas.very much enjoyed breakfast and bar service.

Great service

Clean rooms, excellent staff & good location