This hotel was advertised with spa services food, and in close proximity to ski lifts. What they do not say is that the spa services in the pool they charge per person per day, the ski lifts are not even close and are not within walking distance. To eat at the restaurant you have to reserve it the day before and pay an €18 fee per person. They don’t serve lunch only breakfast and dinner on certain days. The front desk people were extremely rude and not helpful at all. Parking was another area of contention as there is not enough parking for the guests and the road to get to the parking spot is very narrow.

Perfectly clean. Excellent price. Good facility. Front desk staff wouldn’t help me call a taxi though.

The check in was terrible. The absolute definition of not to be customer oriented right from the get go. The person at the reception was rude and was very argumentative about the check in time after I proofed her wrong and she diverted to impose to sign the reservation……horrible bad! The next surprise was that we had to get our luggage back in to the car and had to drive to an offsite location/biopsy not as advertised. We had to go 2 floors up to enter the two rooms we booked. To me I don’t understand how the have awarded the 4 stars ….unbelievable! My list of criticism could go on and on……cleanliness smell building issues you name it. Normally I do not write any reviews, but in this case I had to just for the simple reason to warn people to book that fake accommodation!

Spacious, nice apart. Fantastic kitchen with everything you need, so it is convenient when you stay longer. Gives an 'at home' feeling. Huge TV for long evenings if you go in winter or cold season. Convenient location. Walking to restaurants, shops. If you have an apartment in the ground floor, don't park your car in front of the building, you can take your luggage inside directly from the terrace in the rear parking.

The apartment we rented was not in the resort. Rather in a separate building which was fine with us due our wanting to have our own meals and more room to move around in, than a basic hotel room. It was well equipped and clean. The furniture was very comfortable, the kitchen was well equipped and there was a great TV (even if there were only 2 english stations) even thought we did not really need it. The front desk people were very helpful and the language barrier was really not an issue. All in all it was a very nice accommodation. We would recommend the Avital to anyone visiting Winterberg.

Es war ein sehr angenehmer kurzer Aufenthalt. Wir waren zum Biken für 2Nächte im Hotel. Das Personal ist top motiviert und freundlich! Das Hotel ist sehr ordentlich und sauber. Das Preis-/Leistungsverhältnis ist sehr gut. Das Essen war sehr gut! Die Zimmer im 2.OG waren sehr warm ( Sommer ca.30 Grad) aber bei offenen Fenster schlafen kein Problem, denn es war sehr ruhig.

It was a great place for our short stop-over

Great friendly staff. Single room cosyand comfortable.

Nice location in Winterberg - Quiet - but longer distance to ski lift

very modern hotel - very helpful lady on reception

Excellent value, service, and location

Das Personal ist ausgesprochen freundlich und hilfsbereit,das Frühstück ist sehr gut und besonders die Brötchen sehr lecker.Das Resaurant hat eine ausgewogene Karte und ein gutes Preis -Leistungsverhältniss.Die Zimmer sind geschmackvoll eingerichtet,die Betten von guter Qualität und man fühlt sich rundherum wohl.Man ist zu Fuß in 10 Minuten mitten in Winterberg. Wir hatten sehr schöne und entspannte Tage und kommen gerne wieder

prima appartement. Alleen jammer dat appartement op een paar minuten rijden zit. En het appartement was niet heel schoon. Algemeen prima verblijf dat wel

Schönes Hotel , gutes nettes Personal

Einrichtung des Zimmers sehr in die Jahre gekommen, leichter Schimmel in der Dusche, es könnte an vielen Ecken gründlicher geputzt werden. Personal sehr freundlich. Frühstück in Ordnung, nichts besonderes. Restaurant abends war gut, preislich aber zu teuer.

Leuk hotel, al was de junior suite wel wat klein. Super spa en zwembad. De kok bij het ontbijt was wat onvriendelijk. Leuke bar!

Prima Hotel fuer Familien, grosse Zimmer, schone Badezimmer. Kleine aber angenehme swimming pool mit Sauna usw. Fruehstucksbuffet ist sehr gut und frisch.

Goed hotel

Sehr ruhig gelegen, geräumiges Zimmer mit modernem Bad, gutes Frühstück, schöner Wellnessbereich. 5 Minuten zu Fuß ins Zentrum

Alles super, Danke