Overall Ratings & Reviews Hotel Criol

The property design is truly beautiful but some maintenance issues are of concern. Many tiles in the pool are missing or broken, several lanterns in the courtyard tree are burned out, and we had a leak in our bathroom sink. There was also no soap in one of the shower dispensers. When we told the front desk about it thwy said they would swnd someone to check on it but it was never addressed.

Thank for help me; my sister has great day.

Very nice property, well located, walking distance from old city center . Nice area

Amazingly beautiful property. The people are very nice and kind. Personally, I had two issues: When we went for breakfast; we were informed that it was brunch only for around MXN$ 400 per person. On a Thursday. No smoking even outdoors far from the rooms... The hotel needs to put forward more transparency about rules and regulations.

Good

Like the location. The owners have spent a great deal of money on the areas surrounding the rooms, but the bathrooms have been neglected. The lavatory in our room could not be used without washing down the counter and floor. The sinks are far too small and the faucet too large and oddly hangs over most of the sink. Hot water and water pressure were poor.

Very nice hotel

Great service,Family friendly, clean, comfortable and would recommend to family.

Rooms had A/C which is necessary for me to sleep well in the heat (though it did cool down at night). Great shower. Great staff--kind & helpful. Awesome Sunday brunch too!

Gran ubicación, bien limpio y decorado

It was absolutely beautiful, confortable and fresh. I loved the library and the swimming pool. There is not an included valet parking so you would need to be lucky to find a spot in the block or pay for a parking lot 1 block away (there is a discount for Hotel guests)

The details and architecture of this hotel are spectacular. The rooms are large lean and well appointed

Location

Very nice property and excellent staff

Modern design, classic comfort and lovely common areas.

It’s a very nice hotel, highly recommended. That said, two comments: sone of the floor tiles were completely loose. I cut my toe on one. Some of the tiles on the bathroom floor were shattered, and all were heavily stained. The management needs to replace them all. Second, the hotel has an amazing library, and excellent spaces to sit outside your room and work on a laptop. The location is excellent.

Good experience

It gave me peace and privacy.

Clean nice place. Area ia great. Perfect area to go shopping, drinking, and lots of historical places near by. Only thing that would change is to have trashcan in the room. Overall very comfortable place.

Muy amables todos.