Safe parking didn’t use the bar

My fourth time staying here in the last few months on business, always a good experience. All the staff I met were friendly, professional and courteous - I didn’t get everyone’s names but Tina on reception, Tina, Paula and Holly in the restaurants / at breakfast. I was upgraded to a partial sea view room which was clean, adequate space and was quiet overnight. Good parking facilities, ideal location on the sea front, comfortable bed. I’ll be back again next week ! One thing I will say in case management ever read these is that it’s your STAFF who make a good hotel, please make sure they are made aware of feedback like this. Thank you.

Free parking friendly staff nice big room and nice breakfast

We had a lovely 4 night stay while visiting family in Great Yarmouth. The staff was first class and took care of our every need. We had a great breakfast each morning and a very good light dinner on one night during our stay. We will stay at the Imperial Hotel on our next visit.

Lovely reception and restaurant staff!

Needs updating , foul smell when entering the stairs , carpets need cleaning, shower was very poor

Staff were friendly, parking was free, room was clean. The only thing I didn’t like was the circulation of heat was really bad. We were in a family room which had a little section that had the kids bunk bed in. Most of the heat came from the main room and was situated directly above our bed. The bathroom and kids part was very cold even when we kept doors open, didn’t make a difference one bit. Made the stay funny.

A quality place to stay

Very Warm and friendly hotel in a great position.

Friendly staff, clean room and great breakfast

Room was clean and staff very helpful. The overall appearance was a bit dated. The dining room was excellent.

Great stay at the hotel as always. Staff, breakfast and room was fantastic.

Great traditional hotel. Fantastic breakfast too.

Room was very good, staff were friendly , food was really nice. Car park for the hotel a bonus

Always a great stay . Friendly , professional staff . Fantastic breakfast served on the terrace . Will be back . Thanks

Food was outstanding evening meal and breakfast superb

Really friendly staff and comfortable room

The room I booked ‘family triple’ was not the room given as apparently only 2 of us were staying, so we were given a small twin. This was due to hotels.com not issuing the hotel with the correct information. Sadly they had no other rooms to offer, so our stay was refunded. Lovey staff in the hotel disappointing result.

Breakfast was excellent we didn’t eat in restaurant at night it was expensive, bed was comfortable and clean every day, internet was excellent had a nice sea view, would go back.

Staff were very welcoming, breakfasts were delicious with a good selection. Very close to the watergardens which are lovely. Excellent show at the Hippodrome as well