The bed linen/towels were clean and I had a comfortable sleep but the room was grubby, with scuff marks on the walls and furniture, and crumbs/dust/hair in drawers and in the corners of the seats. The room we stayed in was badly in need of an upgrade, I’m not sure about the rest of the hotel. There was also no kettle/coffee maker in the room so we had to go to reception/cafeteria to get hot water for drinks. The indoor spa was decent but could also do with a deep clean and was very busy. I did not use the outdoor one. There is a public hot spring right at the entrance to the hotel if you climb down to the river and this was my favourite part of our stay, and you don’t need to pay for it. Breakfast was decent. Fresh fruit, cheeses etc and they make you eggs or omelette fresh. There was only one waiter on for breakfast and it seemed like a lot of work for one person. The check in experience was not great. We had to ask about breakfast time, were given a spa time without consultation, and it was just not the friendliest. No information in the room either. There is a beautiful riverside walk starting from the hotel but we just found it ourselves, there was no mention of it. You have to pay for parking at the hotel -€15 a night. We parked 400m down the road in a free car park instead. Would probably not recommend staying in this hotel but they do seem to be upgrading part of it so it might improve. The lift broke the morning of check out so had to carry cases downstairs.

Hotel was acceptable, with clean rooms and ample breakfast. There is a feeling that it’s overdue a significant refurbishment, but comfortable stay overall. Important note: this might be a cultural difference, but the inclusive spa visit makes flip-flops AND swimming cap mandatory - if you don’t have your own upon arrival the hotel requires you to purchase both from the spa reception. This is somewhat unusual for a 4-star hotel in my experience, so worth specifically mentioning.

This is an excellent property in the Picos de Europa park. The best reason to book this hotel are the hot springs. You get one 40 minute session per night which is very relaxing after a day of hiking. These are natural hot springs flowing from the outside, with many different water massage areas, as well as a sauna, steam room, onsen, whirlpool and cold rinsing pool. They also have along outdoor pool if you want to swim. The second reason is the location. You are between Fuente De and Poncebos. There is no better location to reach each of these in 1 hour, plus Potes, Sotres and Bulnes. Covadonga lakes are another 30 min, but beware private cars cannot go to Covadonga. You need to leave your car at a parking lot and they have taxis to take you the rest of the way. Besides location and hot springs, the hotel is very good, comfortable bed, excellent staff and great breakfast. They don’t have a coffee/tea kettle in the room. You need to buy that at the bar, but the waiter brought it all the way to my room. I would only say that they need to completely renovate the bathrooms, they are very old

Awful dirty hotel. Staff very unfriendly. Beware of staying here

Orography

Beautiful setting in a limestone gorge with a river flowing through it. Better than a white noise machine! There are hiking and mountaineering trails in the immediate vicinity. As a vegan, I appreciated that they included both a vegan and vegetarian option on the dinner menu. The thermal pools and the baths (balneario) were lovely. Don’t forget your bathing cap!

The hotel was run down and in need of a remake. But it’s poorly built from the start, the painting had not been done under the curtains and the general finish was as if they had run out of money before the building works completion. Our bath had a algae sealant around it, as did the shower. The food was absolutely atrocious, I have never experienced such bad food, they couldn’t even cook potato chips, the chef must of trained in a prison. As travelling in COVID times we needed Wi-fi for our travel forms which just crashed and never returned. The spa was shut but looked ok but for the general tiredness, probably from being in lockdown and unused. This hotel has the potential to be excellent but for the food and Wi-fi that will not happen. The staff were friendly and helpful. And if it was a staff review they would get a 9/10 but they are not the problem, the food and general lack of maintenance is.

This property takes you to a trip to the past. It is located among the most breathtaking views of the Picos de Europa. The Spa circuit is nice, we really enjoy it. Something is missing with the food, after travelling around Spain, we can tell their meals have a lack of taste and quality. But if you are planning a trip to Potes or go throug this beautiful Mountains, I will recommend a night here.

Todo fue bien, merece la pena,aunque el hotel esta remodelando la entrada

Fuimos el fin de semana y cogimos el circuito termal interno y el exterior con las cuevas. Todo bien, igual el circuito interior un poco masificado. La comida estupenda, el personal atento, tuvimos un problema y nos ayudaron en recepción ofreciéndonos hielo y un poco de gel frio. Muy de agradecer.

Hotellin sijainti erinomainen mutta hotelli alkaa olla jo korjauksen tarpeessa - paikat huonossa kunnossa (esim suihku ei pysy kiinni). Henkilökunta ihan mukavaa. Ravintola oli tasottoman huono ja söimmekim siellä vain kerran. Aamuaisella kahvi huonointa mitä saatu.

Encantada

Las habitaciones estaban muy descuidadas (pantallas de lámparas semi caídas, sucias y con bombillas fundidas), parte superior de ventana reparada con pladur sin pintar y, en general, sensación de falta de mantenimiento, de limpieza y de decadencia. Una pena en un edificio tan relativamente nuevo

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El concepto es fabuloso, lo disfrutamos mucho.

Personal 10. Habitaciones amplias, hotel antiguo pero cuidado. Spa perfecto. Tanto el restaurante como el bufé perfecto

El Balneario en sí está bien, pero masificado de gente, tienes que esperar para todo. Para el precio que cuesta, esperaba mucho más. La cena incluída es muy básica: 3 primeros y 3 segundos a elegir, sin incluir la bebida. El desayuno de 10. A mitad de precio, le hubiera puesto un 10 a todo, pero por casi 500 euros 1 noche 3 personas..... muy normalito.

Todo perfecto, el spa súper, la cama es excelente, duermes como un bebé. Tenia media pensión y el menú estaba exquisito.

La estancia ha sido excelente. Todo muy bonito y el servicio del personal muy profesional. Las instalaciones en relación con la calidad que se espera de este tipo de hoteles. El circuito termal maravilloso. Las termas nocturnas una experiencia genial. Lo único negativo es la falta de alumbrado en el recorrido de dichas termas ke dificultan un poco l avisivilidad para moverse en medio de la noche. Mi consejo es que deberian pensar en señalizar mejor el recorrido con algún tipo de luz indirecta. Por lo demás todo perfecto.

La publicidad que le han dado no se corresponde con la realidad. Por un lado, la habitación estaba bien y el personal de limpieza con el que pudimos hablar fue muy amable. Sin embargo, en general, deja mucho que desear para ser un alojamiento de 4 estrellas. Deberían cuidar más los detalles y formar mejor al personal. En cuanto al balneario: grupo demasiado numeroso para el tamaño de las instalaciones. El agua se siente muy bien pero no dan información al respecto. Los precios de la cafetería son desorbitados. El sandwich de 15 euros me perseguirá en mis pesadillas. Además, el alojamiento no incluye desayuno, que son 17 euros más por el "buffet".