Overall Ratings & Reviews Four Points by Sheraton Surabaya, Tunjungan Plaza

The hotel staff is friendly, communicative, and responsive. The location is close, and so far, it's satisfactory.

No wrong choice, no hesitation to come back

satisfactory...will come back here again

The staff is very friendly, the facilities are very good, the rooms are very nice, the breakfast is very varied.

Honestly, one of the best hotel services I've ever experienced. The staff is extremely helpful and nice. Their attitude makes us happy whenever we meet them. The food? The street food was tasty, that's how good it is. Nasi ayam balado, pecel, lontong balap, and etc, all taste AMAZING!!! The room is very spacious, if you are on staycation with friends, it can easily fit 3-4 persons.

Everything is okay, the staff are friendly, from helping to carry luggage to the room, the restaurant menu and restaurant staff and reception are all okay, basically it is always the hotel of choice for families.

Woke up at 2 am in the morning due to loud sound from the bar

The hotel staff is very friendly, the room is comfortable, the breakfast is varied. Everything is okay 👌❤️

The location is right inside TP mall and very comfortable. Perfect for resting after a tiring business trip.

I wanted to change to 2 days 1 room but it was not possible and there was no assistance, disappointing both the app and Four Points, definitely will not be back, terrible.

The taste of pecel is delicious and the service is good

Since we arrived, the frontliners staff were so warm, helpful, friendly. The front office staff were excellent, fast response. The breakfast was great, a vary range choice. They serve cappuchino from the machine; Should try the crepes, vegie juices, etc. The pastry so good. Thank you for your kind most service to Ms. Endang, Ms. Evelyn, Mr. Diego, Ms. Sasya, Chef Pastry Pak Tri. The pool and it's landscape is superb at night. We try their fitness facilities also and do morning run in the Tunjungan area. Definitely will be back if we visit Surabaya again.

Comfortable, clean and friendly in service

Greatt Experience

Greatt Experience...............................

Very interesting stay experience. All staffs are very professional and friendly. Service in the restaurant is very good and friendly. Wide variety of food available. Will be our second home when we visit Surabaya.

Spacious and clean room, friendly hotel staff, adjacent to the mall and city center. Very pleasant.

When I go to Surabaya, I never stay anywhere else. Always at Four Points. The staff is friendly, the rooms are spacious and clean, you can ask for a change of bed sheet, and it's close to the mall. I'm VERY SATISFIED. The view is also really cool.

A nice hotel because it is close to the mall and especially close to the church... so spiritual and physical activities are well supported.

I am very happy here because it is very close to the church..and the service from all the staff is very friendly..recommended hotel when in Surabaya..awesome👍👍👍