Very interesting and strategic position.

Friendly staff, strategic location.

Overall it's very good, just a suggestion if possible, change the TV in the room to a smart TV, it's really cool.

Hotel is located adjacent to the large Tunjungan Plaza mall, surrounded by many eating places and easy access to the center. Staff was very friendly, especially Bu Vera in the front office, and the room was spacious, clean, with a good Wi-Fi connection, and best of it all, it is soundproof. Overall, an enjoyable stay.

I've been staying here for a while now. It's a family favorite because of the delicious food, and it's in the same complex as TP.

Staying here is the best, the staff is very friendly, it's like family lol. The cleaning service lady, who is a woman, I forgot her name, is very kind. The security guard, Mr. Kiki, is the best! All the staff here are cool. As for the standard room, it's just a hotel in general, but the service is really good ⭐⭐⭐⭐⭐. The first day I got a welcome cake, the third day I got an elephant from Mr. Hendro. If I go to Surabaya, I think I will come back here again because the service is really good.

The room feels better than before. The staff is very friendly and helpful. They interact with the guests.

Nice weekend with family, as usual.

Check-in and check-out were very fast. Everything was great. I'm a regular every time I stay here. If I want to shop, I just go downstairs. The room smells good. The AC is cool. Resting comfortably.

The rooms are comfortable and clean, perfect for relaxing after a long day of activities. The pleasant atmosphere also makes your stay even more enjoyable.

Staycation for my first child's birthday.

The hotel staff are all friendly and nice, only the smart TV facility is lacking.

Recommended for family stays because the rooms are spacious and clean.

Comfortable and delicious food, friendly hotel staff too.

The hotel is within the biggest mall in Surabaya, very convenient to find food, relax, and shop.

It was a delightful experience staying 3 days and 2 nights at Four Points TP. Everything was exceptional, especially the restaurant. All the staff there were friendly and helpful. I've never experienced such helpfulness staying at a hotel as at Four Points TP. Everyone, from top to bottom, truly shares the same vision and mission: to satisfy customers and make them king. Awesome! Keep it up! You're all the best 👍👍👍

The service was superb, all staff so friendly and helpful.

The hotel staff were very friendly and very helpful.

I was quite disappointed staying here. Even though the rate was more expensive than 5-star hotels in Surabaya. I got a corner room, the carpet underneath was sticky. The AC was also very noisy. The water was yellow (I complained and a technician came, but the water was still very yellow), I felt disgusted trying to take a shower, especially since I brought a child. The table and bed were dusty, I wiped it with a tissue, but the tissue turned black as if it had never been cleaned. The only plus point of this hotel is that it is close to Tunjungan Plaza, but if I go to Surabaya again, I won't stay here again, it's not worth it. That's all.

Comfortable, clean hotel, strategic location and close to the mall.