Everything good, just one thing not satisfied is no free pick up arrangement.

Beautiful, traditional Japanese style rooms provide an authentic experience. We enjoyed the breakfast. They did their best to accomodate my wife's gluten free diet needs. The family onsens were a nice option for privacy.

Beautiful, serene property. Beautiful room accommodations. We loved it here!

The resort offers an outstanding onsen experience! The on-site dining was also excellent. Staying here was a highlight of our trip to Japan.

It is perfect for the price. The room is great, the food is great, and the hot spring is great. It will also give you free access to a private family hotspring.

Onsen was great and hotel staff was professional and friendly

Excellent dinner plan in a private room, must try. Also don’t miss out their free private Onsen! All staffs speak excellent English. Giant room.

Beautiful Ryokan with very friendly and helpful service. We had a room with both tatami and western beds (raised off the ground) which worked very well for the elders in our group that weren't used to sleeping on the ground. No shower/bath in the room as the expectation is to use the public baths (or private family baths which are first come first serve basis). Our group had no issues accessing the private family baths which we preferred. The family onsen was MUCH larger than expected. The dressing room was spacious as well. We enjoyed both in the evening and morning before checkout. The rooms themselves were very comfortable and spacious. Public baths were also clean and beautiful. The meals were also a great experience (both Dinner and Breakfast). They were able to accommodate our group of 9 into a large room and went above and beyond to communicate/explain all the dishes which were all beautifully and deliciously prepared. The view outside was amazing as the Ryokan sat on top of a hill looking down to the town. It's a bit of a walk down to the shopping area (bit over 15 mins) but this meant this location was very quiet and serene. We loved it and would recommend to anyone.

The air-conditioning in the room was insufficient, leaving the room fairly cold, especially the toilet room. Amenities in bathroom were not ample, and there was no housekeeping after 10pm. I had to brush my teeth without toothpaste that night. Food was not amazing. I was expecting a better experience with the price I paid.

A suggestion for the hotel to consider: to implement a system for guests to know whether the family bath/onsens are available. Otherwise guests have to keep physically walking to the onsens to check availability. Also the signage to the entrance of the hotel could be clearer (it was a little confusing for a non-Japanese speaking guest) as there seemed to be 2 entrances.

It was a great opportunity to experience Japanese vibes and cuisine. The only issue I had was the cleanliness. The humidifier had terrible mold and the public bath wasn’t clean. It wasn’t even as clean as cheaper business hotels.

Comfortable stay at Baien resort and walking distance 10 mins to the lake and shopping trip. Took a taxi from Yufuin station and cost JPY800. We enjoyed our stroll and admiring the autum foliage while walking out to the lake. It has 2 nice private onsens and 1 separate public onsen for male and female. Dinner and breakfast were delicious, staff are friendly. Recommended and enjoyable stay.

What a wonderful hotel for vacation in Yufuin. The hotel room is immaculate and the staff service is superb. I will stay at Baien Garden Resort again when I visit Yufuin area.

The family and public onsens are very aesthetic.

First time staying with as a family of 3 with a young toddler. Half board included breakfast and dinner which was different for the 2 nights we stayed. Great rooms, clean and spacious. Hotel exterior was also very peaceful and nice. Staff were very friendly and spoke good English. Superb service. Will be back again!

Gorgeous gardens and a massive outdoor bath made this a special stay.

What a beautiful property. Facilities were very nice and the onsen gave a spectacular view of the mountain. Food provided was delicious and plentiful. Would love to stay again

Great kaiseki dinner and breakfast.nice onsen bath and beautiful hotel ground. I will be back!

The annex was just perfect for a special family trip with kids. The service was incredible. Will definitely go back.

It’s so nice to be with family and friends. Staffs are very nice and helpful.